IAM Technical Lead

About the role

KBC Technologies Australia Pty Ltd is seeking an experienced IAM Technical Lead to join our team in Melbourne VIC 3000. This is a contract position offering an exciting opportunity to lead our identity and access management initiatives and drive strategic technical direction across our organization. As IAM Technical Lead, you will be responsible for overseeing the design, implementation and management of comprehensive IAM solutions that protect our systems and data. This role is pivotal in ensuring our security infrastructure remains robust, scalable and aligned with industry best practices and compliance requirements. You will work closely with cross-functional teams and senior stakeholders to deliver high-impact IAM projects and establish security standards.

Key responsibilities

• Provide technical leadership for IAM platforms (no people management responsibility)

• Drive solution design validation, troubleshooting support, and technical governance

• Act as escalation point for complex IAM issues and integrations

• Work hands-on on incidents, service requests, and problem tickets

• Perform deep troubleshooting and root cause analysis (RCA)

• Support access provisioning issues, PAM onboarding, and integration failures

• Ensure SLA adherence and operational stability

• Lead and actively participate in priority incident calls

• Provide technical ownership during Major Incident Management (MIM)

• Support real-time mitigation and post-incident RCA activities

• Act as SME for CyberArk PAM and SailPoint IdentityIQ / Identity Security Cloud

• Identify and implement automation and process improvements

• Contribute to runbooks, SOPs, and knowledge management

• Support audit, compliance, and remediation activities

Required Skills (Must Have)

• Strong hands-on experience in:

  • CyberArk PAM (Vault, CPM, PSM, PSMP, CCP, Onboarding, Troubleshooting)

  • SailPoint IIQ / ISC (provisioning, aggregation, workflows, integrations)

• Experience in:

  • Production support / BAU IAM environments

  • Handling priority incidents and MIM calls

  • ITIL processes (Incident, Problem, Change)

• Strong troubleshooting and debugging skills

Preferred Skills (Good to Have)

• Experience with Okta (SSO, MFA, lifecycle management)

• Knowledge of Jenkins / CI-CD pipelines / automation frameworks

• Exposure to Cloud environments (Azure/AWS) and APIs, scripting (PowerShell / REST)

Key Competencies

• Strong analytical and problem-solving skills

• Ability to work in high-pressure incident environments

• Good communication and stakeholder management

• High ownership and accountability mindset

Role Boundaries

• This is NOT a people management role

• Focus is technical leadership + hands-on delivery

• Candidate must be comfortable leading from the front during incidents

Apply now

If you are an experienced IAM professional ready to take on a technical leadership role and drive our identity and access management strategy, we would like to hear from you. Please submit your CV, a cover letter outlining your relevant experience and any supporting documentation to be considered for this exciting opportunity.