Community Support Officer

_{07th August, 2026}

The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels, with a footprint in every city in mainland Australia and New Zealand. Across our brands, we employ a diverse team of over 1200 employees who help us to achieve our vision, “To build inclusive communities for inspired living”.

The Role: 
We are on the lookout for an individual to join our afterhours operations team on a full time basis in Canberra. Resident safety is a top priority for our frontline operations teams. In this role, you will be responsible for ensuring the safety of residents and overall management and responsibility of the building during the overnight hours.
In your role, you will gain exposure to a range of tasks and responsibilities including: 

• Monitoring building security and safety; performing perimeter checks and resolving issues or emergencies that arise while on duty.
• Carrying out administration tasks including maintaining records, processing payments, audit, reporting, etc.
• Effective incident management during night shift, including grievances and conflict resolution. 
• Act as a support to the residents to form a friendly and open point of contact for assistance, information, and welfare. 
• Respond to residents calls about noise or disturbances within the building, and lock outs. 
• Attend appropriate training and mandatory staff meetings when required. 

Our Night Managers (internally known as Community Support Officers) play a key role in fostering a safe, secure, and healthy living environment for all students. If you are someone that thrives in an after-hours role and can confidently work on your own this may be the perfect opportunity for you.
  
We are seeking someone with availability to work across a Monday to Sunday evening/overnight roster (38 hours per week).. This role will require you to work if your regular shift falls on a Public Holiday. 
  
Our mandatory requirements include:

• National Police Check (completed within last 3 months)
• Working with Vulnerable People's Check
• Valid work rights in Australia
• First Aid & CPR Certificate
• Ability to commit to a 38 hour roster     

Our Culture & Benefits
Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this.
  
Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing. And because everyone leads unique lives, we offer various leave options including study leave, paid parental leave entitlements, etc.   
  
Join our team
If this opportunity sounds right up your alley, we invite you to apply now with your resume and cover letter. 
  
UniLodge Living Group is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, candidates are required to declare any history of involvement in gender‑based violence, in line with our commitment to integrity, accountability, and the National Higher Education Code.
 
UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.
  
We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.