Health Information and Record Release Officer

• Play a vital role in protecting patient privacy and information
• Join a supportive Health Information & Records team at Westmead Hospital
• Build your career in health information, privacy and medico-legal services

Manage sensitive health information and coordinate the release of medical records while ensuring privacy, legislative compliance and exceptional customer service.

Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 3
Remuneration: $73,915.11 - $76,218.80 per annum
Hours Per Week: 38
Work Hours: This position is a shift work position and requires the successful applicant to work after hours and weekend shifts.
Location: Westmead Hospital

Where you'll be working
Join the Health Information & Records Service (HIRS) at Westmead Hospital, one of NSW's leading tertiary hospitals within Western Sydney Local Health District. You'll become part of a collaborative, high-performing team dedicated to delivering accurate, timely and compliant health information services that support patients, clinicians and external stakeholders.

• Work in a respected team specialising in Health Information and Release of Information (ROI)
• Contribute to services that support patient care, legal processes and privacy compliance
• Collaborate with multidisciplinary teams across Western Sydney Local Health District
• Develop your expertise in health records, privacy legislation and medico-legal processes
• Enjoy a supportive workplace focused on teamwork, learning and continuous improvement

What you'll be doing
As a Health Information and Record Release Officer, you will manage a diverse portfolio of Release of Information (ROI) requests while ensuring compliance with NSW Health legislation, privacy requirements and organisational policies. Your ability to prioritise competing demands, communicate effectively and maintain exceptional attention to detail will be key to your success.

• Process and coordinate Release of Information requests from patients, hospitals, legal representatives, police, courts, insurers, the NSW Coroner and other authorised agencies
• Review, analyse and extract accurate information from electronic and paper-based health records in accordance with legislative and privacy requirements
• Liaise with clinicians, hospital staff, patients and external stakeholders to ensure requests are completed accurately and within required timeframes
• Maintain electronic tracking systems, record all actions in corporate record management systems and monitor outstanding requests to meet key performance indicators
• Provide support across the Release of Information team and contribute to efficient service delivery across Western Sydney Local Health District sites as required

How to Apply
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.

1. Understanding of patient confidentiality, Release of Information policies & knowledge of health record processes
2. Excellent organisational skills with the ability to manage time appropriately, prioritise workload and work under pressure
3. Demonstrated enthusiastic work ethic and the ability to and work as part of a team
4. Excellent computer skills across a variety of applications
5. Demonstrated attention to detail
6. Excellent written and verbal communications skills
7. Ability to work with minimal supervision and use initiative
8. Ability to work across multiple WSLHD facilities as required

Requisition ID: REQ683636
Applications Close: 19 August 2026

Need more information?

• Discover more about the application process.

• Review the detailed Position Description for insights into role requirements and criteria.  

• Explore the selection process, employment checks, outcomes and notifications.

• For inquiries about the role, contact Andrew Hughes on *************@health.nsw.gov.au 

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations.  For more information, please visit https://www.steppingup.health.nsw.gov.au/

Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

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