FCM Account Management FTL - WASA

About the Opportunity

What you will do:

• Support the Team Leader in delivering retention, growth, and profitability outcomes aligned to the FCM business plan
• Lead by example through strong performance, accountability, and professional behaviours
• Provide clear plans and goals that support team and business success
• Coach, support, and develop team members while fostering a positive and inclusive environment
• Identify opportunities for value-added sales, customer growth, and increased service adoption
• Drive customer compliance and utilisation of FCM products and services
• Conduct profit and loss reviews and ensure contractual obligations and deliverables are achieved
• Build and maintain strategic relationships with key customer stakeholders, including senior executives and C-suite leaders
• Collaborate with internal operational, finance, support, and global teams to deliver customer value
• Promote and implement innovative products, services, and technology solutions that enhance customer programs
• Utilise Salesforce CRM to manage customer communications and document activities
• Analyse customer data, trends, and reporting to identify opportunities and deliver meaningful recommendations
• Develop business plans aligned to customer objectives and measure performance against agreed outcomes
• Articulate ROI, savings opportunities, and program improvements to customers
• Manage and deliver key customer projects, including stakeholder communications and project outcomes
• Influence customers through compelling narratives, insights, and strategic recommendations
• Uphold FCTG values and philosophies in all interactions
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

What you will need:

• Minimum 8 years' experience in client or account relationship management
• Minimum 5 years' leadership experience
• Proven experience managing large customer accounts
• Demonstrated ability to build multi-level stakeholder relationships
• Strong experience articulating products, services, and value propositions to customers
• Corporate B2B service experience
• Advanced business acumen and strategic thinking capability
• Advanced analytics and data interpretation skills
• Advanced sales, negotiation, and relationship-building skills
• Strong communication, storytelling, influencing, and change leadership capabilities
• Experience using CRM systems, including Salesforce
• Intermediate project management capability
• Customer-centric mindset with strong problem-solving skills and commercial awareness

** Please advise your leader before applying **