NewListed 2 days ago

Customer Support Specialist

Plenti

Customer Service - Call Centre

Location: On-site, On-site
Type: Full-time

Who is Plenti? Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better custo…

Your match

See how you fit

Scored against this job in seconds

Your account

Your profile and your match for this job appear right here.

About the role

Who is Plenti?

Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.

We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 250 people based in Australia, Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team, as we go about building Australia’s best lender.

Plenti is a founder led business that launched in 2014, listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $3 billion.

About the Role:

As a Customer Support Specialist at Plenti, you will be at the heart of delivering an outstanding customer experience. Acting as the first point of contact, you’ll support customers across phone, chat, and email channels with professionalism, empathy, and efficiency. Your goal is to ensure every interaction is positive, informative, and resolved in a timely manner.

Key Responsibilities:

• Act as the first point of contact for customer enquiries, delivering prompt, accurate, and professional support via phone, chat, and email

• Demonstrate empathy, patience, and a customer-first approach when addressing questions or resolving issues

• Troubleshoot customer concerns effectively, escalating more complex matters when required

• Develop in-depth knowledge of Plenti’s products, services, and policies to provide clear and confident guidance

• Collaborate with team members by sharing knowledge and best practices to improve overall performance

• Support internal teams by providing customer insights and feedback to help drive process and product improvements

About You:

• Previous experience in customer service, contact centers, or financial services is desirable

• Excellent verbal and written communication skills, with the ability to explain complex information clearly and concisely

• Strong customer focus with proven problem-solving and conflict-resolution abilities

• Ability to thrive in a fast-paced environment while maintaining a high level of attention to detail

• Comfortable using customer service platforms, CRM systems, and digital communication tools

Why you'll love Plenti:

• An opportunity to make a real impact every single day

• You’ll be part of a collaborative, supportive team

• You’ll build valuable skills in financial services and customer experience

• Excellent growth and professional development opportunities

If you’re ready to bring energy, empathy, and a solutions mindset to a team that values great service — we’d love to hear from you!

What's life like at Plenti?

Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia’s financial eco-system for the good.

In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues.

Plenti is committed to a diverse and inclusive workforce.

We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

2 weeks ago

Customer Support Specialist

Plenti

On-site

Casual

Listed 2 weeks ago

Customer Service - Call Centre

Apply

12 days ago

Customer Support Specialist

Tyro Payments

Why Tyro? At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' exper…

On-site

Full-time

Listed 12 days ago

Customer Service - Call Centre

Apply

New2 days ago

Customer Service Specialist - Full Time

Pepper Group

Description Who We Are At Pepper Money, we’re dedicated to helping people succeed—whether it’s buying a family home, a dream car, developing professionally, or growing their business. We’ve become one of the largest, …

On-site

Full-time

Listed 2 days ago

Dating & Romance

Apply

New2 days ago

Customer Support Specialist

HUB24

About HUB24 At HUB24, we’re rethinking the way wealth management works, combining platform, technology and data to create better outcomes for financial professionals and their clients. Our purpose is simple: Empower b…

On-site

Full-time

Listed 2 days ago

Customer Service - Call Centre

Apply

2 weeks ago

Customer Service Officer

Handy Finance

Love helping people? Thrive in a fast-paced environment? Ready to grow your career with one of Australia's leading fintechs? At Handy Finance, we're on a mission to Make Money Simple. As a four-time Canstar Outstandin…

On-site

Full-time

Listed 2 weeks ago

Customer Service - Call Centre

Apply

7 days ago

Customer Support Operator

Safe Financial Group

About Safe Financial At Safe Financial, we’ve been helping Australians for over 25 years with fair and responsible financial solutions. We take pride in being an organisation where customer fairness, compliance, and i…

On-site

Full-time

$65k – $70k

Listed 7 days ago

Customer Service - Call Centre

Apply

NewListed 2 days ago

Customer Support Specialist

Plenti

Customer Service - Call Centre

Location: On-site, On-site
Type: Full-time

Your match

See how you fit

Scored against this job in seconds

Your account

Your profile and your match for this job appear right here.

About the role

Who is Plenti?

About the Role:

Key Responsibilities:

• Act as the first point of contact for customer enquiries, delivering prompt, accurate, and professional support via phone, chat, and email

• Demonstrate empathy, patience, and a customer-first approach when addressing questions or resolving issues

• Troubleshoot customer concerns effectively, escalating more complex matters when required

• Develop in-depth knowledge of Plenti’s products, services, and policies to provide clear and confident guidance

• Collaborate with team members by sharing knowledge and best practices to improve overall performance

• Support internal teams by providing customer insights and feedback to help drive process and product improvements

About You:

• Previous experience in customer service, contact centers, or financial services is desirable

• Excellent verbal and written communication skills, with the ability to explain complex information clearly and concisely

• Strong customer focus with proven problem-solving and conflict-resolution abilities

• Ability to thrive in a fast-paced environment while maintaining a high level of attention to detail

• Comfortable using customer service platforms, CRM systems, and digital communication tools

Why you'll love Plenti:

• An opportunity to make a real impact every single day

• You’ll be part of a collaborative, supportive team

• You’ll build valuable skills in financial services and customer experience

• Excellent growth and professional development opportunities

If you’re ready to bring energy, empathy, and a solutions mindset to a team that values great service — we’d love to hear from you!

What's life like at Plenti?

Plenti is committed to a diverse and inclusive workforce.

2 weeks ago

Customer Support Specialist

Plenti

On-site

Casual

Listed 2 weeks ago

Customer Service - Call Centre

Apply

12 days ago

Customer Support Specialist

Tyro Payments

On-site

Full-time

Listed 12 days ago

Customer Service - Call Centre

Apply

New2 days ago

Customer Service Specialist - Full Time

Pepper Group

On-site

Full-time

Listed 2 days ago

Dating & Romance

Apply

New2 days ago

Customer Support Specialist

HUB24

On-site

Full-time

Listed 2 days ago

Customer Service - Call Centre

Apply

2 weeks ago

Customer Service Officer

Handy Finance

On-site

Full-time

Listed 2 weeks ago

Customer Service - Call Centre

Apply

7 days ago

Customer Support Operator

Safe Financial Group

On-site

Full-time

$65k – $70k

Listed 7 days ago

Customer Service - Call Centre

Apply

Customer Support Specialist

Similar jobs

Customer Support Specialist

Customer Support Specialist

Customer Service Specialist - Full Time

Customer Support Specialist

Customer Service Officer

Customer Support Operator

Meet Hunter, your job-hunting agent.

Behavioural interview questions in Australia: the story bank method

How to change careers in Australia: a practical guide to the two phases that matter

How to Write a Cover Letter in Australia (That Actually Gets Read)

Customer Support Specialist

Customer Support Specialist

Customer Support Specialist

Customer Service Specialist - Full Time

Customer Support Specialist

Customer Service Officer

Customer Support Operator

Meet Hunter, your job-hunting agent.