Operations Support Officer (Scheduler)

Solar Service Guys & Omnidian are looking for an organised and proactive Operations Support Officer – Scheduling to join our Business Services team.

This is a fast-paced coordination role where you’ll be responsible for scheduling jobs, coordinating technician workloads and ensuring customers receive timely and reliable service. You’ll work closely with our field teams and broader operations functions to keep jobs progressing efficiently from booking through to completion.

If you enjoy solving scheduling puzzles, managing competing priorities and keeping things moving in a busy operational environment, this could be a great opportunity for you.

Offering the flexibility of fully remote work, this role can be performed from anywhere along Australia's east coast though familiarity with Sydney and surrounding areas will be advantageous.

About the role

As an Operations Support Officer , you’ll take ownership of coordinating jobs and appointments across our field workforce, balancing technician availability, location, job requirements and business priorities.

You’ll manage daily scheduling requirements, monitor job backlogs, identify potential delays or capacity issues and work with internal teams, technicians, contractors and customers to resolve them.

Alongside scheduling, you’ll provide broader operational support across job administration, validation and customer service.

What you'll be doing

Your responsibilities will include:

• Scheduling jobs and appointments in line with business priorities and service expectations

• Coordinating technician allocation and creating efficient technician routes

• Managing calendars, workloads and daily job backlogs

• Monitoring capacity and proactively identifying scheduling conflicts, delays or risks

• Coordinating technicians, contractors, equipment and other resources required for scheduled works

• Communicating with customers regarding bookings, appointment times and schedule changes

• Maintaining accurate job, scheduling and customer information within operational systems

• Assisting with job setup, validation and documentation checks

• Supporting warranty coordination and other operational administration where required

• Responding to customer and internal enquiries via phone and email

• Supporting regulatory and retailer submissions and information requests

• Contributing to improvements in scheduling processes and operational workflows

• Providing flexible support across the broader Business Services team as priorities change.

About you

We’re looking for someone who is highly organised, comfortable working at pace and able to confidently manage multiple priorities at once.

You’ll ideally bring:

• Previous experience in scheduling, workforce coordination, operations support, dispatch, administration or a similar role

• Strong organisational and time-management skills

• The ability to coordinate multiple jobs, appointments and competing priorities

• Strong attention to detail and confidence working across multiple systems

• A proactive approach to identifying and resolving scheduling issues

• Clear and professional communication skills

• Confidence communicating with customers and internal stakeholders

• The ability to remain organised and solutions-focused in a high-volume environment

• A collaborative approach and willingness to support the broader team when required.

Why Join Us

• Join a business making a real impact in Australia's renewable energy industry.

• Enjoy the flexibility of working remotely from anywhere along Australia's east coast.

• Be part of a supportive and collaborative team that values initiative and continuous improvement.

• Take on a varied role where every day presents new challenges and opportunities to solve problems.

• Build valuable experience in scheduling, workforce coordination and operational support within a growing industry.

More about Us:

Solar Service Guys has been servicing, maintaining, and supporting solar PV systems for over 17 years. With nationwide reach and deep technical expertise, SSG is Australia’s trusted solar services partner.

In 2025, SSG joined Omnidian, a US-based clean energy technology company delivering AI-powered performance assurance across more than 380,000 asset years of data globally.

Together, we combine industry-leading technology with on-the-ground operational expertise to deliver smarter renewable energy support solutions for customers across Australia and internationally, while providing our people with opportunities to grow within a fast-moving and evolving industry.