Future Student Enquiries Coordinator

Classification: ANU Officer 6/7 (Administration)
Salary package: $100,847 - $116,083 per annum plus 17% superannuation
Term: Full time, Continuing

• Lead and develop a high-performing frontline enquiry team- provide coaching, mentoring and support to enquiry officers and student ambassadors, building capability and delivering exceptional future student experiences.
• Drive service improvement through data and insights- analyse enquiry trends, support CRM-driven engagement practices, and contribute to initiatives that enhance operational effectiveness and prospective student outcomes
• Make a meaningful impact on student recruitment and engagement- play a key role in shaping the future student journey by ensuring prospective students receive high-quality advice, support and guidance throughout their decision-making process.

Position overview

The Future Student Enquiries Coordinator reports to the Deputy Manager, Future Students Experience. They lead the team who will be the first point of contact for future student enquiries and will ensure phone, email, web or live chat enquiries. The role will provide high-quality advice on a wide range of future student experience activities, policies, procedures and guidelines and assist with the coordination of future student initiatives to support the achievement of the University’s strategic goals. They will work closely with other members of the Future Students team and with the relevant Central Divisions and Colleges, liaising with and providing services and advice to a wide variety of stakeholders.

For further information please contact, Lyuxia Yang, Deputy Manager, Future Students Experience, T: +61 416 621 190 E: Lyuxia.yang@anu.edu.au

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on indigenous.employment@anu.edu.au

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion

Application information

In order to apply for this role please make sure that you upload the following documents:

• A statement addressing the selection criteria.
• A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form.
• Other documents, if required.

Applications which do not address the selection criteria may not be considered for the position.

Please note: The preferred candidate must have rights to live and work in Australia and will be required to complete mandatory pre-employment declarations and background checks relevant to the role they have applied for, in accordance with the Background Checking Procedure and the National Higher Education Code to Prevent and Respond to Gender-Based Violence.