Full-time Medical Receptionist

We are looking for a professional, organised and compassionate full-time Medical Receptionist to join our team at FAST Emergency Care Clinic.

As the first point of contact for our patients, you will play an important role in creating a welcoming, calm and efficient experience while supporting the day-to-day operation of the clinic.

• Greeting and welcoming patients and managing the front desk and waiting room experience

• Managing appointments, patient follow-up and specialist referrals

• Responding to enquiries via telephone, email, website and in person

• Maintaining accurate patient records and ensuring patient confidentiality and privacy

• Processing payments, billing and receipting, including MBS claims through the practice management system

• Assisting patients with Medicare and billing enquiries

• Completing general administrative duties, including scanning, filing, banking and mail

• Maintaining effective office systems and procedures

• Providing administrative support to the Practice Manager and clinical team as required

You will be warm and approachable, with the ability to help patients feel welcome and at ease. You’ll be comfortable working in a busy clinical environment, managing competing priorities and working both independently and as part of a team.

You’ll bring:

• Year 12 or equivalent, with strong literacy, numeracy and general administrative skills

• Strong interpersonal, written and verbal communication skills, including a professional phone manner

• Excellent organisational and time-management skills

• Confidence using standard computer applications, including email, word processing and spreadsheets

• Experience or confidence handling cash and EFTPOS payments

• A high level of discretion and respect for patient confidentiality

Previous experience in medical reception or healthcare administration will be highly regarded, particularly knowledge of the Medicare Benefits Schedule (MBS) and experience with Best Practice/BP Premier or similar practice management software.

Most importantly, we’re looking for someone who wants to be part of our team from the beginning — someone who will contribute ideas, take pride in their work and help us create an exceptional experience for our patients.