Customer Services Officer

 About Us

At Activus Transport, we're more than just a transport provider—we're a vital community service helping people stay connected, independent and engaged.

As a not-for-profit organisation, we provide safe, reliable and affordable door-to-door transport for older people, people living with disability and transport-disadvantaged residents throughout the Sutherland Shire. Our personalised service, delivered by our dedicated team in cars and accessible minibuses, takes customers to medical appointments, shopping, social outings and other essential destinations across the Shire, St George, Sydney CBD and surrounding areas.

Today, we're proud to support more than 10,000 customers with the help of our modern fleet, experienced leadership team and over 100 dedicated staff. Activus Transport has built a strong reputation as one of the leading community transport providers in the region, and we're passionate about making a genuine difference in people's lives every day.

The Opportunity

We are currently seeking a friendly, organised and customer-focused Full-Time Customer Services Officer to join our team.

Hours of Work:

• Monday to Friday

• 8:00am – 4:00pm

If you enjoy helping people, thrive in a busy office environment and want to be part of an organisation that has a positive impact on the community, we'd love to hear from you.

To be successful in this role, you will have:

• Excellent written and verbal communication skills, with the ability to communicate confidently and professionally with a wide range of people.

• Fast and accurate data entry skills with a high level of attention to detail.

• A genuine commitment to delivering outstanding customer service.

• Strong organisational skills, with the ability to prioritise tasks, manage competing demands and remain calm in a fast-paced environment.

• Sound computer skills, including proficiency in the Microsoft Office Suite and the ability to learn new software systems quickly.

• Previous experience in a customer service, administration or call centre role, preferably in a community, health or service-based organisation.

• The ability to work both independently and collaboratively as part of a supportive team.

• A positive, proactive attitude with excellent problem-solving skills and a willingness to learn

• Deliver exceptional customer service by answering incoming phone calls promptly, professionally and courteously, while responding to enquiries received via phone, email, mail and our website.

• Assist customers by providing information about Activus Transport services and assessing their transport needs to identify the most appropriate options.

• Accurately enter and maintain customer information within our Customer Relationship Management (CRM) system and electronic scheduling software.

• Identify urgent or priority matters and escalate them appropriately to ensure safe, timely and reliable service delivery.

• Receive, process and manage customer referrals, ensuring all records are accurate, complete and up to date.

• Work collaboratively with team members and be willing to learn and provide support across other areas of the organisation as required.

• Complete all mandatory training and comply with Activus Transport's policies, procedures and quality standards.

• Maintain a strong understanding of organisational systems, processes and service updates to ensure customers receive accurate and current information.

• Contribute to a positive, supportive and customer-focused team environment that reflects Activus Transport's values.