Student Experience Officer

Laurus Education is seeking a proactive and service-oriented Student Experience Officer to support the day-to-day operations of our campus environment and ensure a safe, welcoming and high-quality experience for students, staff and visitors in our Melbourne location.

Reporting to the Student Experience Coordinator, this role provides frontline support to students while contributing to student engagement activities, events, communications and administrative processes that enhance the overall student experience.

This is an excellent opportunity for a highly organised and approachable professional who enjoys supporting students, building relationships and creating inclusive and connected learning environments.

About the Role

The Student Experience Officer is a key point of contact for students, providing timely support and guidance across online and on-campus environments.

The role supports a broad range of student experience activities including enquiries, events, orientation, student engagement initiatives, complaints and appeals administration, alumni activities and service improvement initiatives.

Working collaboratively with internal teams, the Student Experience Officer helps ensure students feel supported, connected and engaged throughout their learning journey.

Key Responsibilities

• Provide timely and professional support to student enquiries across multiple communication channels

• Assist students with information, guidance and referrals to appropriate support services.

• Create a welcoming, inclusive and student-centred experience across online and on-campus environments.

• Support the coordination of student engagement activities, orientation programs, workshops and events.

• Contribute to initiatives that promote student connection, participation, wellbeing and belonging.

• Support activities that enhance the overall student journey and sense of community.

• Assist with event planning and administration including communications, registrations, scheduling, logistics and event delivery.

• Support student ceremonies, engagement activities and other institutional events.

• Support student administration processes including complaints, appeals and student documentation.

• Maintain accurate records, reporting and confidential information in line with organisational requirements.

• Assist with timetable coordination and scheduling activities where required.

• Support alumni communications, events and engagement initiatives that strengthen graduate relationships

• Collaborate with internal teams to support effective student service delivery and communication.

• Provide feedback and contribute to improvements in student experience processes and services.

• Support initiatives that enhance student satisfaction, engagement and operational effectiveness.

About You

You are a highly organised and approachable professional who enjoys creating positive campus experiences and supporting operational excellence.

You will bring:

• Strong customer service and stakeholder engagement skills

• Excellent communication and interpersonal skills

• A proactive approach with strong attention to detail

• The ability to manage competing priorities in a fast-paced environment

• A genuine commitment to supporting students and creating inclusive experiences
  

The Student Experience Officer will be required to demonstrate the following: 

• Experience working within higher education, vocational education or a regulated education in student services, administration, customer service or a similar support role.

• Strong organisational and administrative skills

• Experience managing enquiries and supporting stakeholders

• Excellent written and verbal communication skills

• Ability to maintain confidentiality and accurate records

Why join us

• Values-led organisation committed to students success.

• Supportive national team with growth opportunities

• Professional development and career pathways.

Are you ready to shape the professional journey?

Then we would love to hear from you. Apply now with your resume and a short cover letter outlining your relevant experience and motivation for joining Laurus Education.

For any questions, feel free to reach out at Dennise Loyo on 03 •••• •838 or at ••••@lauruseducation.com.au

Note:

*ONLY shortlisted candidates will be contacted.