Strategic Account Manager - Defence

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

The Opportunity - Strategic Account Manager - Defence

This is a high-profile relationship management and commercial leadership role responsible for overseeing Toll's Defence Relocations and Removals portfolio.

Working closely with Defence stakeholders, including the Directorate of Relocations and Housing (DRH), you will build trusted partnerships, drive strategic alignment, and ensure exceptional outcomes for ADF members and their families.

As the primary point of contact for key Defence contract managers, you will play a critical role in strengthening long-term relationships, protecting and growing the account, and identifying new opportunities that support both customer success and sustainable business growth.

This is an opportunity to influence outcomes at the highest levels, lead strategic conversations, and directly contribute to the continued success of a nationally significant partnership.

What You'll Be Doing

Strategic Partnership Management

• Develop and execute account strategies that strengthen Toll's partnership with Defence.
• Build trusted advisor relationships with senior Defence stakeholders and decision-makers.
• Maintain a deep understanding of Defence priorities, emerging needs, and market trends.
• Position Toll as a proactive, value-adding strategic partner.

Stakeholder Engagement & Relationship Leadership

• Act as the key relationship owner for the Defence account.
• Foster strong partnerships across Defence, government agencies, and industry stakeholders.
• Influence and collaborate with internal and external stakeholders to achieve successful outcomes.
• Lead strategic discussions, contract management reviews, and executive-level engagements.

Account Growth & Commercial Performance

• Drive retention strategies and support contract renewal activities.
• Identify opportunities to expand and strengthen the broader Defence portfolio.
• Manage account profitability, revenue growth, and commercial performance.
• Deliver meaningful insights and recommendations to senior leadership.

Customer Experience & Service Excellence

• Champion a customer-first culture focused on delivering exceptional experiences.
• Ensure high-quality service outcomes for Defence members and their families.
• Drive continuous improvement initiatives across operational teams.
• Monitor performance and implement strategies that enhance client satisfaction.

About You

You are a commercially astute relationship leader who thrives on building strategic partnerships and creating long-term value for customers.

You'll bring:

• Proven success managing large, complex strategic accounts.
• Exceptional stakeholder engagement and influencing capability.
• Strong commercial acumen with experience managing P&L performance.
• Experience leading high-value client relationships within government, Defence, managed services, logistics, or related sectors.
• The ability to navigate complex environments and balance customer outcomes with commercial objectives.
• Outstanding communication, presentation, and negotiation skills.
• A track record of driving account growth, retention, and continuous improvement.

Preferred Experience

• Considerable experience in a senior management, account management, or commercial leadership role.
• Experience working with Defence, government, or managed services environments is highly regarded.
• Tertiary qualifications in Business, Management, Leadership, or a related discipline are desirable.

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.