Customer Service & Sales Representative

What's on offer

• A fantastic opportunity to join a well established and growing Australian Medical Device Manufacturing company.

• Opportunity to become a key member of a small & close-knit team where staff produce excellent results in a supportive and flexible environment.

• Located in Geelong region.

• Full time position Monday to Friday.

• Off street parking space available.

About VorOtek

VorOtek is an Australian manufacturer, importer and marketer of world class medical devices, trusted by Medical Professionals in Australian and global health care sectors.

As a local manufacturer, we pride ourselves on providing knowledgeable, responsive and genuinely helpful customer service and product advice. For the right person, joining VorOtek offers the opportunity to become part of an established Australian company where great customer relationships, quality products and excellent service are at the heart of what we do.

About the role

As our Customer Service & Sales Representative, you’ll be an important part of the VorOtek team and a key point of contact focussed on building strong, long-term customer relationships with both new and existing customers across the medical and healthcare sectors.

This is a varied, hands-on role combining customer service, sales, marketing and administration.

This role would suit a positive, motivated and detail orientated person who is passionate about delivering exceptional customer service, enjoys building strong relationships, and is excited by the opportunity to make a meaningful contribution within a growing Australian business.

Key responsibilities

• Respond to customer enquiries via phone, email, website and other channels, providing friendly, professional and knowledgeable service.

• Prepare quotes, process sales orders, and convert open sales opportunities.

• Build relationships with new and existing customers and identify opportunities to promote and grow sales of VorOtek products.

• Provide marketing support, assisting with, promotional activities, customer communications, marketing collateral and conference preparation.

• Attend selected conferences, training sessions and customer events, including occasional local or interstate travel.
  

About you

We’re looking for someone who is positive, organised and genuinely enjoys helping customers. You’ll be comfortable working in a busy environment, taking ownership of your responsibilities and contributing as part of a close knit team.

Ideally, you’ll bring:

• 1–3 years’ experience in customer service, business administration, sales or a similar customer facing role.

• Excellent communication skills and a friendly, professional approach.

• Strong attention to detail and confidence managing multiple priorities.

• Good computer skills, including Microsoft Office, with the ability to quickly learn business systems.

• A collaborative attitude and willingness to support the wider team when needed.

• An interest in developing your skills across sales, customer service and marketing.

• Secondary level education preferred; relevant experience will be considered.

Experience within the medical, healthcare or manufacturing sector would be an advantage, but isn’t essential. We’re more interested in finding someone with the right attitude, attention to detail and desire to learn and contribute.