Office Administrator & Customer Service

An exciting opportunity exists for a Office Administrator at Conrad Martens Plumbing & Hot Water in Indooroopilly, Brisbane, QLD.

What’s on offer

• Stable Hours: Full-time weekday hours (Monday to Friday, no weekend work).

• Training: Full training provided on our in-house systems and processes.

• Progression: Real opportunities to grow your skills and responsibilities over time.

• Location: Convenient Indooroopilly office location close to shops and public transport.

• Great Culture: A supportive, experienced office team with regular team lunches and social events.

What you’ll be doing

• Customer Contact: Answering incoming phone calls and responding to customer emails.

• Data Entry: Taking accurate job details and entering them into our field management program, AroFlo.

• Coordination: Assisting with job bookings, updates and follow-up tasks.

• Liaison: Communicating with homeowners, property managers, tenants and our internal team.

• Updates: Keeping customers informed with clear and helpful communication.

• Administration: Maintaining accurate job notes, records, photos and admin details.

• Team Support: Supporting the Operations Manager and office team with daily workflows.

• Problem Solving: Helping resolve issues in a calm, practical and professional way.

Over time, there may also be opportunities to build skills in supporting quoting, invoicing, accounts and other areas of the business.

About you
You will suit this role if you are professional, organised and genuinely enjoy helping people. We are looking for someone who has:

• Previous experience in customer service, administration, reception or a similar office role.

• A calm, positive and solution-focused approach when things get busy.

• Clear and professional communication skills, both written and verbal.

• Strong attention to detail and accuracy.

• Confidence using Outlook, Excel and cloud-based systems.

• A team-first attitude and willingness to help where needed.

• Good judgement and the ability to follow established processes.

Experience in trades, scheduling, real estate, property management or maintenance is a bonus, but not essential. Previous plumbing industry experience or familiarity with AroFlo would be highly regarded.

About Us

At Conrad Martens Plumbing & Hot Water, our goal is to restore peace of mind at home when plumbing problems disrupt our customers’ routine. For over 40 years, we’ve been Brisbane’s trusted name in maintenance and emergency plumbing, backed by 1000+ five-star reviews and a strong referral network. We’re proud of our service standards, supportive culture, and the difference we make every day.

How to Apply We can’t wait to hear from you! Apply now via SEEK with your resume outlining your skills, experience and achievements.

To learn a little more about us, visit our website, check out our social media, or watch the video below that MYOB recently featured us in.