Client Liaison

At Ozcare, we're committed to helping older Australians live independently and confidently in their own homes. We are currently seeking a compassionate and customer-focused Client Liaison Officer to join our Bundaberg Aged Care at Home team in a permanent part-time capacity.As the primary point of contact for many of our clients and their families, you will play a vital role in ensuring older Australians receive the services, support and care they need to continue living well at home.About the RoleReporting to the Care Partnering Lead, you will be responsible for coordinating client care and providing exceptional service throughout the client journey. You will support new and existing clients through intake, assessment, care planning, service coordination and ongoing reviews, helping to deliver a seamless and positive care experience.Key ResponsibilitiesConduct client intake conversations, telephone assessments and service enquiriesAssist with care planning, reviews and ongoing evaluation of client needsCoordinate and schedule services to support continuity of careAct as the primary contact for client, family and representative enquiriesBuild and maintain strong relationships with clients, families and internal stakeholdersMonitor service delivery and identify changing client needs or risksMaintain accurate records, documentation and system updatesSupport onboarding processes for new clientsContribute to quality improvement initiatives and service excellenceEnsure compliance with organisational policies, aged care standards and program requirements About YouYou are a caring and organised professional who enjoys building relationships and making a positive difference in people's lives. You thrive in a fast-paced environment, demonstrate strong attention to detail and are passionate about delivering excellent customer service.If you have a cert 3 or 4 individual support ageing - we encourage you to apply to applyTo be successful in this role, you will have:Experience in customer service, administration, community services or aged careStrong interpersonal, verbal and written communication skillsThe ability to build rapport and establish trust with a diverse range of clientsExcellent organisational and time management skillsStrong computer literacy and data entry skillsThe ability to work both independently and collaboratively within a teamSound problem-solving skills and a proactive approachAn understanding of community-based care services and referral pathways will be highly regardedWhat We OfferWhen you join Ozcare, you'll become part of an organisation that truly values its people and the important work they do every day.Benefits include:$39.21 - $42.43 per hour (dependent on experience)5 weeks annual leave plus 14% leave loadingOptional salary packaging up to $15,900, Novated Leases + $2,650 Meal Entertainment CardPrivate Health Insurance discountsUniform and laundry allowanceEmployee Assistance ProgramOngoing learning, development and supportThe opportunity to make a meaningful impact in your local community RequirementsCurrent National Police Check (with validity in the past three years)Strong computer and mobile device skillsVaccination against Influenza and COVID-19 is strongly recommendedCandidates with prior experience in a similar or identical role are highly desirableWhy Ozcare?At Ozcare, our people are at the heart of everything we do. We are proud to support older Australians to live independently, safely and with dignity in their own homes. If you're passionate about delivering outstanding client care and want to work for an organisation that values compassion, respect, integrity and empathy, we'd love to hear from you.Welcoming AllOzcare is committed to creating a diverse, inclusive and supportive workplace. We welcome applications from people of all backgrounds, cultures, identities and experiences. We strongly encourage First Nations peoples to apply.