Customer Accounts Manager

The Company: Coregas is shaping the future of gases in Australia and New Zealand. As a proud member of one of the world’s leading industrial gas groups, we continue to manufacture gases locally and distribute them across Australia and New Zealand. Our compressed gases and cryogenic liquids support a wide range of industries—from construction and healthcare to research, food & beverages, welding, and clean energy.

Coregas' vision is Changing Gases, Changing Lives. At Coregas, we help our customers achieve amazing things by delivering products, expertise and personal service second to none.

The Role: As the Customer Accounts Manager, you’ll lead a team of nine administrators and oversee the Customer Accounts and Credit Claims functions. You’ll be responsible for managing workflows, procedures, and reporting to ensure accurate account keeping and prompt dispute resolution. You’ll also play a key role in maintaining and improving ERP systems to enhance user experience and business outcomes.

You’ll report to the Head of Finance & Business Services and collaborate closely with internal departments, customers, service providers, and senior stakeholders.

Key Duties and Responsibilities:

• Lead and coach the Customer Accounts team to deliver efficient processes and quality outcomes.
• Manage SLAs and reporting, with a focus on DSO and cash collection targets.
• Resolve customer cylinder balance variations and payment disputes.
• Liaise with senior and sales management on disputed outcomes.
• Provide technical advice and analysis on Cyltrack system matters.
• Oversee bad debt provisioning and liaise with external advisors.
• Ensure a safe working environment and compliance with HSE plans.
• Occasionally travel interstate and attend multi-day conferences.

About You: You’re a commercially savvy leader with strong customer focus and a knack for problem solving. You bring:

• A bachelor’s degree in a relevant discipline (postgrad in Business or Management desirable).
• Experience leading diverse teams and managing conflict.
• Strong influencing, negotiation, and communication skills.
• Advanced spreadsheet and ERP system knowledge (Microsoft Dynamics preferred).
• A drive for results, initiative, and accountability.
• Cert IV in Credit Management (preferred but not mandatory).
• Alignment with our values: Zero Harm, Customer First, Integrity, Openness, Accountability, Entrepreneurial Spirit.

Why Join us? Imagine being part of a winning team that truly values safety, customer service, and integrity. At Coregas, you'll have the chance to grow your career in a dynamic and supportive environment that encourages continuous learning and development. Plus, you'll enjoy a competitive salary and benefits package, along with a supportive work environment that values your well-being and work-life balance. Join us and be part of something amazing!

• Competitive rates, short term incentives, and long term bonuses available
• Opportunity to participate in Recognition Awards and Education Assistance 
• Access to attractive discount offers from our partners on insurance, new car purchases, computers and private health insurance 
• Ongoing career development & training 
• Personal and professional counselling and support via our Employee Assistance Program (EAP)

Does this sound like something you’d be interested in? Click the Apply button and send us your resume! We look forward to meeting you soon.

Want to know more about the company?

Visit our website at www.coregas.com.au to learn more about us and how we serve our customers.

Coregas promotes and adheres to the policies and practices of diversity and encourages applications from people of all ages, nationalities, abilities, and cultures - including Aboriginal and Torres Strait Islander peoples, the LGBTQIA+ community and people living with disability.

As part of the recruitment process, suitable candidates will be required to complete background checks, which may include police checks, pre-employment medical assessment, and drug and alcohol testing as part of your application process.