Practice Manager

• Practice Operations & Planning
  
• Oversee the smooth day-to-day running of the medical practice.
  
• Develop and implement business goals and strategies in consultation with management.
  
• Prepare budgets, monitor performance, and report on key outcomes.
  
• Identify areas for operational improvement and implement solutions.
  

• Recruit, train, and supervise administrative staff to ensure high performance and professional growth.
  
• Provide leadership and direction to foster teamwork, accountability, and positive workplace culture.
  
• Manage payroll, rosters, and staff performance reviews.
  
• Resolve workplace issues with fairness and professionalism.
  

• Maintain accurate financial records, including debtors, creditors, and general ledger.
  
• Ensure compliance with all financial, taxation, and reporting requirements.
  
• Work with the finance team to prepare financial statements and manage budgets.
  
• Contribute to business development and patient growth initiatives.
  

• Ensure the practice operates in full compliance with relevant legislation and standards (including privacy, employment law, infection control, and workplace safety).
  
• Maintain accreditation standards and update quality systems as required.
  
• Oversee Cold Chain Management and Infection Control protocols.
  
• Liaise with internal and external stakeholders to ensure best practice standards are maintained.
  

• Coordinate maintenance and upgrades of IT systems and clinical equipment.
  
• Liaise with suppliers and IT support providers to resolve issues promptly.
  

• Promote a patient-centred culture and ensure a high standard of customer service.
  
• Handle patient feedback and complaints with professionalism and empathy.
  
• Represent the practice positively with patients, staff, and the local community.
  

Requirements

• Proven management and leadership experience in a healthcare or medical practice setting (minimum 1–2 years).
  
• Strong business acumen and understanding of healthcare operations.
  
• Excellent interpersonal, communication, and problem-solving skills.
  
• Demonstrated ability to work autonomously and collaboratively.
  
• High attention to detail and commitment to continuous improvement.
  
• Sound computer literacy, including Microsoft Office (Word, Excel) and medical software systems.
  
• Understanding of privacy, infection control, and accreditation processes.
  

• Formal training or certification in Practice Management, Business Administration, or Health Administration.
  
• Membership with the Australian Association of Practice Management (AAPM).
  
• CPR/Triage or infection control training.
  
• Experience with Medicare, health funds, and clinical software systems.
  

Benefits

• Competitive salary plus performance-based incentives.
  
• Supportive operational and clinical team environment.
  
• Professional development and training opportunities.
  
• Long-term career growth within a stable and respected healthcare organisation.
  
• Recognition and reward for outstanding performance.
  

• Full-time permanent position (average 77.5 hours per fortnight).
  
• Some flexibility may be required to meet operational needs.
  
• Breaks: 30-minute lunch and two 10-minute breaks per day, taken in rotation to ensure continuity of patient care.