Studio Manager

About us

Joy In Movement is Australia's first fully automated infrared fitness studio. No instructor in the room, infrared-powered 30-minute sessions running every hour, 5am to 9pm - 365 days a year. We're low-impact, high-results, and built for real people living real lives. We're not a gym. We're J.I.M. and yes, there's a difference.

About the role

You're the heartbeat of our Lambton studio. You attract new members, convert interest into memberships, build a community that sticks, and keep the day-to-day running smoothly.

Key responsibilities

• Welcoming current and new members and delivering an experience worth talking about

• Reaching out to local businesses and building community partnerships

• Following up leads via phone and SMS - booking trials and closing memberships

• Generating organic leads utilising social media, the existing member network and offline strategies

• Managing CRM, memberships, reporting, pauses and cancellations

• Running member challenges, celebrating milestones and hosting studio events

• Creating and posting content across social media (reels, stories, local engagement)

• Keeping the studio looking great and running like clockwork

About you

• A genuine people person - warm, energetic and naturally builds connection

• Active on social media and comfortable creating content

• Previous experience in social media content creation beyond personal use

• Confident on the phone and in a sales conversation is essential

• Self-motivated and able to work autonomously

• Someone who loves movement and wellness as part of their lifestyle

• Locally connected or hungry to be

• Minimum of 3 years' experience in customer service or sales roles is essential

• Able and willing to work across both studio locations when required (Lambton & Warners Bay)

• Not afraid of an early morning or a late night – our studios operate from 5am-9:30pm

• Able to work weekends

Benefits

• Run a studio like it's yours - real autonomy, real ownership

• Work for a brand that's actually fun to represent

• Free studio membership across both Newcastle locations

• Flexible hours that can work around your life where needed

• Tiered commission structure built around the success of the studio