Lending Support Officer

At HomeStart we believe affordable home ownership is fundamental to strong, thriving communities. As a local home lender backed by the South Australian State Government, we support people often excluded from mainstream lending, by offering innovative financial solutions.  We’re looking for a Lending Support Officer to join our Customer Excellence & Support team on a full time basis. This is a customer‑facing role where your empathy, lending knowledge and attention to detail will help more South Australians take confident steps towards home ownership.

About the role

In this role, you’ll be the first point of contact for many of our customers, whether via phone, online or in person. You’ll provide clear, accurate information on home loans, assess customer readiness and support our customers, brokers and internal Home Loan Specialists throughout the application journey, right through to settlement.  You’ll play a key role in ensuring customers feel informed, supported and empowered, while also providing strong administrative and operational support to keep our lending process running smoothly.

Key responsibilities

• Respond to new and existing home loan enquiries using a one‑call resolution approach

• Provide accurate, up‑to‑date lending information with empathy and clarity

• Conduct initial eligibility assessments and refer suitable customers to Home Loan Specialists

• Support customers and brokers through the loan application lifecycle to settlement

• Complete accurate call notes, records and document management in line with policy

• Assist with loan administration, coordination of meetings and follow‑ups

• Act as the first point of contact for walk‑in customers and visitors

• Contribute to service delivery standards, KPIs and a positive team culture

About you

You enjoy helping people navigate complex information and take pride in delivering thoughtful, high‑quality service. You’re organised, approachable and confident communicating with a wide range of customers.

You’ll bring:

• At least two years’ experience in a customer service role, ideally in lending or financial services

• Working knowledge of mortgage lending and home loan processes

• Strong listening, communication and numerical skills

• The ability to interpret policies and apply them to real customer scenarios

• Confidence using Microsoft Office and customer management systems

• A collaborative, solutions‑focused mindset

• Certificate IV in Finance & Mortgage Broking (desirable)

Why HomeStart?

At HomeStart, our people are our strength. We’re guided by our values of Opportunity, Determination, Openness and Simplicity, and we’re committed to creating an inclusive, supportive workplace where you can grow and make a meaningful impact.

We offer flexible working options, ongoing learning and development, and the chance to be part of an organisation genuinely changing lives across South Australia.

To apply:

Join us in helping more South Australians achieve the security and opportunity of home ownership.

Applications are only accepted via Seek and should include:

• Your resume

• A cover letter

• Contact details for three professional referees

Please contact ••••@homestart.com.au for any queries.  To find out how to obtain a copy of the Position Description, please refer to our careers page:  https://www.homestart.com.au/careers 

Applications close Thursday, 20 August 2026. Please note candidate screening and interviews may commence prior to the closing date of the job advert, and you will only be contacted if you progress to interview.  We also reserve the right to close this vacancy early.

All new employees are required to provide a satisfactory National Criminal History Record (Police Check) prior to commencement.

HomeStart is an equal opportunity employer that supports a diverse, inclusive and safe place to work where everyone belongs, and everyone feels at home.  All applicants will receive consideration for employment without regard for gender identity or expression, sexual orientation, disability, culture, national origin or age.