Lending Support Officer

Established in 1971 and based in South West Sydney, The Mac is a member-owned financial organisation that is committed to providing members with a different kind of banking: the special kind where members really do matter. More than 50 years on, we are the local financial institution in and for the community in the Macarthur and Wollondilly regions. 

The Mac is currently looking for a dedicated Lending Support Officer to join our team.

Join a busy, growing lending team where your career progression is as important as your day-to-day role. We are looking for a person with basic lending/credit knowledge who will receive hands-on exposure to credit assessment, loan structuring, client management and leadership development.

You will have direct access to decision makers, and ultimately have your own Delegated Lending Authority.

The successful person needs to have a strong work ethic, commercial curiosity, numerical aptitude, relationship skills and a desire to succeed and progress.

The responsibilities associated with this role include but are not limited to the following:

Service delivery

• Providing support to all lending staff 

• Processing of loans in a timely and efficient manner

• Maintaining a thorough knowledge of products, services, policies and procedures 

• Conducting loan interviews both face-to-face and over the telephone 

• Managing valuation requests, payments and reconciliation 

• PPSR registrations 

• Processing of Loan Variation requests

Projects 

• Participate in both functional and business-wide projects as required

Relationship Management 

• Maintain effective relationships with members, staff and management

• Maintain effective relationships with third party suppliers 

Administration and Documentation

• Maintain, prepare reports, and recommendations as required

• Analyse/assess financial information relating to applications for self-employed and business Members.

• Review relevant policies and procedures to identify service gaps

• Comply with all of The Mac’s policies and procedures

• Review and maintain all securities 

• Liaising with third party suppliers ie; Conveyancers & Valuers

The skills, experience and attributes we are looking for in the successful candidate are:

Essential

• Minimum 2 years experience in Small Business & Consumer Lending

• High level interpersonal and written communication skills 

• Knowledge of loan processing for Business, Home and Personal Loans 

• Commercial curiosity

• High attention to detail

• Ability to work well as part of a team 

• Desire to succeed

• Strong work ethic

Desirable

• Ultracs Core Banking platform experience