Outreach Worker

What you’ll be doing 
The Outreach Worker engages with people experiencing homelessness, providing tailored case management, coordinating referrals to essential services, advocating for clients, and collaborating with the team to support individuals in achieving and maintaining independent tenancies.. The role also involves developing support plans, maintaining records, and contributing to effective service delivery.  

• Engage with individuals experiencing homelessness and provide tailored case management. 

• Coordinate referrals for housing, healthcare, employment, and other essential services. 

• Advocate for clients and help them overcome barriers to maintaining independent tenancies. 

• Develop and implement support plans, maintain diligent records, and ensure confidentiality. 

• Collaborate with team members and participate in regular meetings to deliver effective services. 

• Support the wider team and organization as needed. 
  

What we’re looking for 

• Experience in case management or support services. 

• Understanding of the needs of people experiencing homelessness or housing crisis. 

• Relevant qualifications and/or experience in human services. 

• First Aid certificate (or willingness to obtain). 

• Satisfactory Police, NDIS, and Working with Children checks. 

• Current driver’s licence. 

• Strong client focus, proactive approach, and effective communication skills. 

• Ability to build positive relationships and resolve conflict constructively. 

• Commitment to integrity, confidentiality, and organizational policies.  

Above else, we’re looking for people who bring our values to life every day: 

• People first: Every person matters. 

• Built on integrity: Do the right thing. 

• Relentless in delivery: Make an impact. 

• Brave enough to lead: Challenge, innovate, improve. 

If you’re someone who builds trust, works collaboratively, takes ownership, cares about the people you serve and makes others feel valued — you’ll fit right in. 

What’s in it for you 

At CHL, you'll be part of an organisation that's making a genuine difference in the lives of thousands of Australians every day. We offer: 

• A purpose-driven role with meaningful national footprint that makes a real impact. 

• A collaborative, supportive and inclusive workplace. 

• Flexible work arrangements and opportunities for professional development 

• One day off a year as ‘You Day’ to celebrate you 

• Great salary + Super + Salary Packaging (increase your take home pay!) and much more.  
  
  

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This role works a rotating weekday schedule:

• 7:00 AM to 4:00 PM on Monday, Tuesday and Thursday
• 7:00 AM to 3:00 PM on Wednesday and Friday

Above all, joining CHL means being part of something bigger — making a meaningful difference and helping create a future where everyone has a place to call home. 

About CHL 
At CHL, we’re working towards a world without housing poverty. As Australia’s largest regulated community housing provider, we’ve spent more than 30 years creating safe, secure and affordable homes where people can belong, thrive and build a brighter future. We’re a purpose-driven organisation, and our people are at the heart of what we do. Our values of Teamwork, Integrity, Service Excellence and Everyone Matters guide how we work, how we support our customers and how we make a difference in communities across Australia.

Our Recruitment Process 
Please note the advertising closing date is indicative only, and CHL may close the advertisement early. We encourage you to apply as soon as possible. We aim to make our recruitment process clear, engaging, and respectful, keeping you informed along the way. As an Equal Opportunity Employer, CHL works closely with people from diverse backgrounds. CHL acknowledges the Traditional Aboriginal Owners of Country throughout Australia and pays respect to their culture and Elders past and present. Appointments are subject to satisfactory pre-employment checks, including a Police Check and any other role-specific checks.