Treatment Coordinator

About the role

As a Treatment Coordinator with Toowong Orthodontics, you'll be one of the first and most important faces patients see. You'll guide new and existing patients through every step of their orthodontic journey — from their initial consultation through to treatment start — making sure they feel informed, comfortable and confident in their decision to move forward.

Day & Hours

Monday 7.30am - 4pm, Tuesday 9.30am - 6pm, Wednesday 8.30am - 5pm, Thursday 10am - 6.30pm

Key responsibilities

• Welcoming new patients and guiding them through the consultation process

• Presenting proposed treatment plans clearly, including timelines and next steps

• Discussing costs, payment options and interest-free payment plans, and helping patients choose what suits them best

• Following up with prospective patients to support their decision-making and answer questions

• Coordinating and confirming appointments to keep the treatment schedule running smoothly

• Liaising between patients and Specialist Orthodontists and clinical team to ensure a seamless experience

• Maintaining accurate patient records and treatment documentation

• Supporting reception and practice manager with day-to-day administrative tasks as needed

About you

• Previous experience as a Treatment Coordinator, Dental Receptionist, or in a dental/orthodontic front-of-house role is highly regarded

• Outstanding communication and interpersonal skills — confident explaining treatment plans and finances in a way patients understand and feel at ease with

• Warm, empathetic and genuinely passionate about patient care

• Well organised, with strong attention to detail and the ability to manage a busy schedule

• Comfortable using dental practice management software (or a fast learner)

• A collaborative team player who thrives in a close, supportive clinic environment

About us

At Toowong Orthodontics, we believe orthodontics gives patients more than just a straighter smile — it builds long-term confidence and self-esteem. Led by Specialist Orthodontists Dr Faye Goodyear and Dr Laura Truong, our warm and highly experienced team goes beyond the cosmetic, taking the time to really get to know each patient and tailor treatment using the latest orthodontic techniques and technology. We're an accredited, high-tech practice conveniently located near Toowong Village, and we're proud to hold a 4.9-star Google rating.

Benefits

• A supportive, close-knit team in a modern, high-tech, accredited practice

• Monday to Thursday role — no weekends

• A well-established, respected practice with a loyal patient base and excellent reputation (4.9 stars on Google)

• Ongoing training and support to help you grow in the role

• A genuinely friendly, fun workplace culture centred on making patients smile