Treatment Coordinator

Treatment Coordinator

Turn great patient experiences into confident treatment decisions!

We’re looking for someone who is friendly, confident and great with people, someone who can build rapport quickly, communicate clearly and make people feel at ease.

Dental experience is highly advantageous, but not essential. If you’ve developed strong people and communication skills through sales, customer service, administration, hospitality or another people-focused role, we’d love to hear from you. Bring your experience - we’ll teach you the orthodontics.

As an Orthodontic Treatment Coordinator, you’ll manage and follow up new enquiries, helping turn interest into action while working towards your KPIs.

You’ll work alongside our specialist orthodontist to help patients and families understand their treatment options, talk through treatment, fees and payment plans, answer questions and make sure patients feel informed and confident about moving forward.

About the role

• Build genuine relationships with patients and parents

• Explain treatment options and next steps

• Discuss fees and payment options

• Follow up enquiries and patients considering treatment

• Work closely with our specialist orthodontists and team

• Track KPIs and work towards performance goals

What we’re looking for

• Great with people and excellent communication skills

• Naturally organised and proactive

• Comfortable talking about money

• Motivated by goals and results

• Confident with numbers, reporting and meeting KPIs
  

What You Can Expect

Professional Growth

• Ongoing mentoring and leadership support as you continue to grow
• Exposure to both specialist orthodontics and general dentistry, offering greater variety and broader experience
• Regular training and professional development opportunities
• Interstate learning opportunities
• Genuine career progression and opportunities to expand your skills

Lifestyle & Benefits

• Above-award wages and the security of permanent employment
• No weekends or late nights, ever.
• We finish on time, every time
• Modern technology and systems
• Onsite gym, free parking, and personal lockers

Team Culture

• A supportive team where everyone has your back
• Regular celebrations recognising team milestones and achievements
• Team dinners, drinks, and social outings throughout the year
• A team that works hard, laughs often, and genuinely enjoys spending time together