Senior Sales Associate (Full-Time) - WORLD SQUARE

Global Pop-Culture | Immediate Start

Position Available: Full-Time

$63,500 + Super + Monthly Incentives

Join the POP MART Phenomenon

POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries. As we continue to expand across Australia and New Zealand, we're looking for an experienced and motivated Senior Sales Associate to join our growing retail team.

This role is ideal for a strong retailer who enjoys taking ownership, leading by example, and supporting store leadership. As a Senior Sales Associate, you'll act as a key support partner to the Store Manager and Assistant Store Manager, helping drive daily operations, uphold store standards, and confidently lead shifts when required.

• Work with products customers genuinely love - collectors, fans and families

• Weekly new releases keep every day exciting and fast-moving

• Opportunity to develop leadership skills within a growing global business

• Job security with a rapidly expanding retail brand

• Monthly product incentives (post-probation)

• Supportive, energetic and inclusive team culture

• Annual POP LAND (Beijing) pass

• A colourful, creative retail environment

Lead Shifts & Support Store Leadership

• Take ownership of daily store operations during assigned shifts

• Open and close the store in accordance with company procedures

• Act as the senior team member on duty when Store Management is not present

• Support the Store Manager and Assistant Store Manager in delivering key business objectives

• Make confident decisions and resolve operational or customer issues as they arise

• Ensure company policies, procedures and store standards are consistently upheld

Deliver Outstanding Customer Experiences

• Lead by example in delivering exceptional customer service

• Build genuine connections with customers, fans and collectors

• Share product knowledge and introduce new collections with confidence

• Drive sales through upselling, cross-selling and customer engagement

• Handle customer enquiries and escalations professionally and effectively

Support Team Performance

• Support the onboarding and training of new team members

• Provide coaching and day-to-day guidance to Sales Associates

• Lead by example and set the standard for customer service and store execution

• Help foster a positive, accountable and high-performing team culture

• Support productivity and service standards during peak trading periods and major product launches

Maintain Operational Excellence

• Support inventory accuracy, stock management and merchandising standards

• Assist with stocktakes, deliveries and product launches

• Monitor store presentation and take ownership of maintaining a customer-ready environment

• Process transactions accurately and support loss prevention initiatives

• Ensure opening, trading and closing routines are completed accurately and on time

• An experienced retailer who enjoys taking ownership and responsibility

• Passionate about customer service and creating memorable experiences

• A natural leader who leads by example and supports team success

• Confident making decisions and solving problems in a fast-paced environment

• Organised, reliable and detail-oriented

• Able to remain calm and focused during busy trading periods

• Passionate about retail, pop culture or collectibles

• Minimum 2 years' retail experience in a fast-paced customer-facing environment

• Previous experience as a Senior Sales Associate, Keyholder, Team Leader or similar role highly regarded

• Experience opening and closing a retail store

• Demonstrated ability to support, coach and motivate team members

• Strong understanding of retail operations, customer service and store standards

• Ability to take accountability for store performance during assigned shifts

• Strong communication and organisational skills

• This is a permanent full-time position averaging 38 hours per week.

• Flexible availability across all 7 days is required.

• Typical rosters include weekends, late-night trading and public holidays (World Square trades 10am - 9pm daily)

• We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency.

• As a retail business, flexibility is required throughout the week to support customer demand, peak trading periods and special events.

• Availability throughout our peak trading season (November to January) is essential.

Along with your resume, we'd love to get to know the person behind the application. Instead of a generic cover letter, tell us:

• Why do you want to join POP MART?

• Who's your favourite POP MART IP and what makes them your favourite?

• Tell us about a time you coached and fellow team members to success? What made it so successful?

✨ A quick note: We don't do generic cover letters. We want to hear your authentic story, personality, and passion. Show us what makes you unique.

Full and permanent Australian working rights are required.