Administration Officer

Employment Type: Casual – Opportunity to transition to Full-Time after successful probation
Industry: Disability Services / NDIS
Experience Required: Minimum 2 years
Qualification: Minimum Diploma in Business Administration or a related field

We are an NDIS Registered Provider seeking an experienced, organized and proactive Administration Officer to join our growing team.

This is initially a casual position, with the opportunity to transition into a full-time role following successful completion of the probation period, subject to performance and organizational requirements.

The successful candidate will play an important role in supporting the day-to-day administration of our organization, maintaining accurate participant and business records, assisting with NDIS-related administrative processes, and ensuring our office operates efficiently and professionally.

We are looking for someone who is highly organized, confident using technology, able to work independently, and understands the importance of confidentiality and accuracy within the disability services sector.

To be successful in this role, you will have:

• A minimum of 2 years' experience in an administration or similar role.

• A minimum Diploma-level qualification in Business Administration, Community Services, Disability Services or another relevant field.

• Strong computer and administrative skills.

• Demonstrated experience using Xero.

• Experience using CRM/client management systems, preferably Brevity or a similar platform.

• Strong Microsoft Office skills, including Word, Excel and Outlook.

• Excellent written and verbal communication skills.

• Strong attention to detail and a commitment to maintaining accurate records.

• Excellent organizational and time-management skills with the ability to prioritize competing tasks.

• Ability to work independently as well as collaboratively within a team.

• Professional communication and interpersonal skills.

• A high level of discretion and understanding of privacy and confidentiality requirements.

Previous experience working within an NDIS Registered Provider, disability services or community services organisation will be a strong advantage.

Knowledge or experience in any of the following will also be highly regarded:

• NDIS participant administration and documentation

• NDIS service agreements

• NDIS pricing arrangements and billing

• PRODA/PACE and NDIS-related systems

• Participant onboarding

• Support worker rostering

• NDIS compliance and record keeping

• Xero invoicing and reconciliation

• Brevity or similar NDIS CRM/client management software

• Casual employment with the opportunity to progress to a full-time position after successful probation.

• Opportunity to join and grow with an expanding NDIS Registered Provider.

• Supportive and professional working environment.

• Opportunity to develop your knowledge and experience within the NDIS and disability services sector.

• A varied administration role where you can make a meaningful contribution to the organization and the people we support.