Store Manager – Greengrocer & Café

About the role

Swan Bay Market is looking for a reliable, positive and hands-on Store Manager to lead the day-to-day operation of our busy greengrocer and café. This is a hands-on role where you'll work on the floor alongside the team, serving customers, making coffee, stocking shelves and receiving deliveries, as well as managing the operation. This isn't an office-based management position.

Key responsibilities

• Lead and support the retail and café team
• Maintain high standards of customer service
• Work on the floor serving customers, making coffee and stocking shelves
• Manage ordering, stock levels, suppliers and deliveries
• Maintain store presentation and merchandising
• Manage day-to-day workflow and staff issues
• Train and support team members
• Identify opportunities to improve the business
• Work closely with the owners to enhance day-to-day operations

About you

• Management or supervisory experience in retail, hospitality, supermarkets, cafés or a similar customer-focused business
• Reliable and punctual
• Friendly, positive and approachable
• Passionate about great customer service
• Comfortable leading a small team
• Organised and able to take ownership
• Hands-on and willing to help wherever needed
• Comfortable making coffee, or willing to learn
• Happy working closely with hands-on owners

About us

Swan Bay Market is an independent greengrocer and café serving the Kyogle community. We've built our business around great products, great coffee and genuinely great service.