Full-time Retail Manager- General

About us

Niugini Arabica is an award-winning Australian coffee business specialising in organic PNG Arabica coffee. We are committed to showcasing the distinctive quality and character of PNG coffee while building strong connections with the farmers, communities and culture behind our beans. Our cafés in Duffy and Curtin provide customers with a warm, welcoming and thoughtfully designed environment, complemented by a touch of PNG hospitality and culture. We take pride in serving our freshly roasted signature coffee alongside a selection of light, fast café food and bakery items.

About the role

As Retail Manager, you will be responsible for the day-to-day operations of both cafés, leading and supporting our teams while ensuring our customers receive great coffee, fresh food and exceptional service. This is a hands-on management role where you will work closely with other café management staff to ensure both locations operate smoothly, efficiently and consistently.

Key responsibilities

• Lead, train and support the café teams across Duffy and Curtin.

• Work closely with other café management staff to ensure smooth day-to-day operations across both locations.

• Support and assist other managers when required, particularly during busy periods, staff shortages or operational challenges.

• Manage daily operations, rosters, stock, ordering and cash handling.

• Monitor daily sales and cash flow across both cafés, ensuring sales are accurately recorded and any variances are identified and addressed.

• Review daily sales performance and identify opportunities to improve revenue and profitability.

• Monitor labour costs, wastage and other day-to-day operating expenses.

• Maintain high standards of coffee quality, customer service and presentation.

• Train and develop staff in coffee knowledge, barista skills, product knowledge and customer service.

• Build strong relationships with customers and the local community.

About you

• In-depth knowledge of coffee beans, including origins, varieties, processing methods, flavour profiles and roast levels.

• Strong barista and coffee preparation knowledge, including espresso extraction, grinder calibration, milk texturing and brewing methods.

• A genuine passion for specialty coffee and a desire to continue learning.

• Strong leadership, communication and people-management skills.

• A hands-on approach and the ability to stay calm and organised in a busy café environment.

• Strong customer-service skills and a genuine interest in building relationships with customers.

• Previous experience in café, hospitality or retail management.

• At least 1 year of professional coffee roasting experience is required

• Diploma level qualification or certificate related to management is required.