Sales Support Specialist

Permanent role

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?

We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!

As a Sales Support Specialist, you will be joining a national Sales Support team that aims to reduce the order to bill time for the B2B-Go-To Market sales teams, improve the customer experience of order management and onboarding, and seeks to improve the sales outcomes for Vocus.

Key to your success will be your ability to build relationships with the sales team, understand our products, adhere to processes with the big picture in mind, flex your problem-solving skills and be adaptable.

Key Responsibilities

Build highly effective working relationships and rapport with the Enterprise and Wholesale Sales TeamsSales process checks and validations to support commercial closeThe ability to respond to customer requests for quotationsSupport for sales opportunity/order creation in CRM system (Salesforce)Accurate and efficient capture and detailing of assigned orders; order entry and processing as required; submission to delivery teamsTriage order submission failures and on-hold orders requiring action on behalf of the sales team and manage to completionMonitoring of orders through delivery phase and to correct first billMaintain a high standard of job-relevant knowledge across products, processes and system applicationsIdentify opportunities for continuous improvement - with a focus on adding value and efficiency gainsImplementing new and modified Sales Administration procedures, processes and reporting.

Skills & Experience

At least 3-5 years in similar role - experience in the Telco industry preferredHigh proficiency in Enterprise grade CRMs (Salesforce an advantage) and order entry systemsHigh attention to detail and organisational skillsExcellent written and verbal communication skillsHigh technical aptitude to understand complex ICT productsWell-developed relationship building skills.

What We Offer

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

Diverse and dynamic teams with a supportive and inclusive culture. Supportive career development plans with comprehensive ongoing training, support, and development opportunities. Generous discounts to over 400 retailers. Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.Study assistance programs to excel your personal growth, learning and development. Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.

We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.

With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.

About Us

As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.

Ready to take the next step?

If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!

We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.

If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.