Client Relationship & Workforce Business Development Officer

Key Responsibilities

• Build and maintain strong relationships with existing and prospective clients.

• Identify and secure new business opportunities to grow the company's client base.

• Conduct client meetings to understand workforce requirements and staffing needs.

• Represent AB Workforce Staffing Agency professionally during meetings, presentations, and networking events.

• Respond confidently and professionally to all incoming client enquiries via phone and email.

• Prepare and send professional business proposals, quotations, service agreements, and follow-up correspondence.

• Coordinate meetings with HR managers, business owners, and company representatives to discuss workforce solutions and service contracts.

• Develop long-term partnerships with corporate clients, healthcare providers, aged care facilities, disability providers, warehouses, manufacturing companies, and other organisations requiring staffing solutions.

• Ensure clients receive exceptional service and ongoing support throughout the recruitment and workforce placement process.

• Work closely with management to achieve business development targets and company growth.

• Promote the company's workforce services through networking, client visits, referrals, and professional presentations.

• Maintain accurate records of client communications, contracts, and business opportunities.

• Resolve client concerns promptly while maintaining a high level of professionalism and customer satisfaction.

• Monitor market trends and identify new industries and organisations that may require workforce staffing services.

Essential Requirements

• Previous experience in client relationship management, business development, sales, account management, or workforce agency operations.

• Excellent communication and negotiation skills.

• Confident speaking with business owners, HR managers, and senior executives.

• Strong telephone and email communication skills.

• Ability to prepare professional proposals, contracts, and business correspondence.

• Excellent organisational and time management skills.

• Strong customer service and relationship-building abilities.

• Professional presentation and interpersonal skills.

• Ability to work independently and achieve business growth targets.

• Current Australian driver's licence (preferred).

Personal Attributes

The successful applicant will be:

• Professional and confident in dealing with clients.

• Results-driven and passionate about business development.

• Excellent at building long-term client relationships.

• Well-presented with outstanding communication skills.

• Self-motivated and able to work independently.

• Reliable, organised, and proactive.

• Committed to delivering exceptional client service.

• Focused on contributing to the continued growth and success of AB Workforce Staffing Agency.