Quality Systems Manager

Company Plan Group is a leading privately owned commercial construction company delivering projects across diverse sectors, including workplace and commercial, health and aged care, retail and hospitality, education and childcare, community and recreation and industrial and data centres. Plan Group offers a wide range of services, such as Construction Management, Design and Construct, Design Management, and Construction Services. Team members collaborate closely with clients, designers, and industry partners, contributing to high-quality outcomes and long-term relationships. Joining Plan Group means working in a dynamic environment that values professional growth, safety, and continuous improvement.
PurposeThe Quality Systems Manager owns and continuously improves Plan Group's quality management systems and the platforms that run them. As Plan Group grows across its Melbourne, Geelong, Ballarat, Queensland and New South Wales branches, this role gives quality systems dedicated, full-time ownership, driving consistent quality practice, strong project controls and reliable compliance with ISO 9001. Working hand in hand with the delivery teams, the role keeps quality systems simple, usable and genuinely embedded in how Plan Group builds. Quality and safety go together here: we lead by example, we never walk past an issue, and people always come first.
Key ResponsibilitiesQuality Management System OwnershipTake ownership of Plan Group's ISO 9001 quality management system, progressively deepening responsibility for certification, audit readiness and continuous improvement.Develop, review and maintain quality procedures so they keep pace with how the business is changing.Drive consistent quality practice across all branches, embedding one Plan Group standard and reducing divergence between teams. Prepare and maintain quality evidence so it is accurate, current and ready ahead of internal and external audits.Systems & Platform OwnershipOwn the configuration, workflow design, integration, user adoption and ongoing administration of Plan Group's quality platforms, beginning with Procore and Procure Pro and extending to further platforms as they are adopted over time.Lead platform rollouts end to end, from configuration and integration through to training and user adoption.Drive Procure Pro to completion and keep momentum on platform improvements.Always look for ways to make systems simpler and easier for teams to use, never at the expense of compliance.Project & Quality ControlsEmbed practical quality controls into project delivery, working closely with project delivery teams (project managers, contract administrators and project coordinators).Provide guidance and support to project teams on quality processes, documentation discipline and platform use.Monitor quality performance and provide regular reporting and recommendations to the HSEQ Manager.Continuous Improvement & CollaborationPartner with the HSEQ Systems Manager so safety and quality systems stay aligned, coordinated and mutually supportive. Identify and progress quality improvement initiatives that lift consistency and reduce rework across the business.Champion a culture where issues are raised directly and fixed, not walked past. Attributes & QualificationsEducationTertiary qualification in Construction Management, Engineering, Quality Management or a related field, or equivalent operational experience.Working knowledge of ISO 9001 quality management systems (formal quality audit methodology to be developed in the role).Construction Induction Card (White Card).ExperienceStrong operational experience in a construction, fit-out or infrastructure delivery environment, such as senior contract administration.Hands-on experience using Procore and Procure Pro in day-to-day project delivery.Demonstrated understanding of contract compliance, documentation discipline and quality outcomes.Experience leading or supporting system rollouts and user adoption desirable.SkillsStrong systems and process mindset, with the ability to configure and improve platforms.Excellent attention to detail and documentation discipline.Clear communicator able to engage and bring teams along across all branches and levels.Practical problem-solver focused on making compliant processes simpler to use.Sound digital literacy across project and quality management platforms.AttributesQuality mindset. Takes ownership and follows through.Makes things simpler without cutting corners on compliance.Team player.Level-headed.Proactive in approach.Lives Plan Safe. Knows quality and safety go hand in hand.Enjoys fun.