Client Care Coordinator - Maddington

Job title – Client Care Coordinator  
Location – Maddington 
Employment Type – Full-time  
 
Why this role matters  
The Client Care Coordinator is responsible for delivering industry-leading participant experience across every interaction and plays a critical role in improving access to services. The Client Care Coordinator acts as the first point of contact for enquiries from the public, participants, community service providers, medical and allied health professionals.  
 
What your day looks like 
Your experiences will vary every day, but here are a few to look forward to:  

• Supported NDIS participants and families with enquiries, providing information about services and supports
• Managed participant referrals and intake processes
• Assisted participants and families to understand funding arrangements
• Coordinated participant onboarding, welcome emails and appointment scheduling
• Partnered with therapists and internal teams to support a positive participant experience
• Prepared, maintained, and updated service agreements
• Maintained accurate participant records and documentation
• Supported invoicing, funding administration and payment processes  

Why you’ll enjoy life at Therapy Focus  

• Competitive Salary Package: Attractive remuneration, plus additional benefits such as vehicle options, laptop and phone. 
• Continuous Learning and Growth: Limitless learning opportunities provided by industry-leading clinicians. Tap into our in-house Career Coach to help foster your professional growth. Pursue 6 clinical career pathways and opportunities in operational leadership.
• Supportive Environment: Dedicated operational, clinical and admin support so you can focus on what you do best.
• Everyday Perks: We offer a range of additional perks including pet-friendly hubs, in-house career coaching, professional development budget, wellbeing days, paid parental leave, regular social events and access to confidential counselling services through our Employee Assistance Program.  

  
What you’ll bring  

• Demonstrated experience in an administration or customer service role 
• Outstanding written and verbal communication skills
• Strong customer service skills
• Ability to work collaboratively within a team environment 
• Passion for supporting people with complex needs in a supportive, empathetic and effective manner
• Proficiency in Microsoft Office and participant management systems
• Prior to commencement, you’ll also need to obtain a Working with Children’s Check and NDIS Workers Screening Check 

Therapy Focus has joined forces with Everyday Independence; a national therapy provider that's part of the APM Group. Be part of something bigger; backed by more resources, more opportunity and more stability.  
 
We value you, even if you don’t check every box 
If your background looks different from above, we’d love to hear your story. We believe your diversity is our strength, and we’re dedicated to creating a workplace where everyone feels included and respected. We strongly encourage applications from all individuals, embracing all ages, abilities, backgrounds, and cultures.  
 
To grow your career in a positive, rewarding environment apply now, alternatively please email your resume to *******@everydayind.com.au