Medical Bookings Specialist – Contact Centre

Bring Your Call Centre Experience to Healthcare – Premium Rates + Work That Truly Matters

At Radiology SA, our purpose is simple but powerful: to deliver high quality radiology services for our patients, healthcare colleagues and community. We know we can only achieve this through our people, which is why we invest in their growth, wellbeing, and success. Join a supportive team of professionals who work together every day to provide exceptional care and an outstanding patient experience.

About Radiology SA

At Radiology SA, we’re a passionate, close-knit team of clinical, technical and support professionals, all working together to deliver exceptional care. Our Contact Centre team is the front door to our services — every conversation sets the tone for the patient experience. With sixteen clinics across Adelaide and strong relationships with leading private hospitals, we are committed to delivering excellent medical imaging services that prioritise the best outcomes for our patients.

The Opportunity

If you’re an experienced call centre professional – especially with medical or radiology bookings – this is your chance to make your skills count in a way that directly improves patient care. You’ll join a high-performing, supportive team where your background is valued, your input matters, and your work makes a genuine difference.

As a valued member of our Contact Centre team, you will be based at either our Rose Park Head Office, Parkside clinic, or Salisbury clinic. This flexibility gives you variety, connection, and the chance to balance work with life outside.

What You’ll Do

• Be the first voice patients and referrers hear — supporting them with warmth and professionalism.
• Accurately book and manage appointments so patients get the right care at the right time.
• Make sure patients feel confident and prepared by providing clear information on arrival times, preparation steps, and costs.
• Keep everything running smoothly by maintaining accurate and up-to-date patient records.

We’re especially interested in people who bring:

• Solid experience in busy, phone-based service environments (contact centre, medical bookings, customer hub).
• Knowledge of medical or radiology bookings (highly regarded).
• Strong communication skills with the ability to build rapport quickly.
• Attention to detail and the ability to manage multiple systems at once.
• A calm and caring manner, even under pressure.
• Current Working with Children Check and National Police Clearance (or willingness to obtain).

Here’s what’s waiting for you at Radiology SA:

We recognise the value of experienced call centre staff and offer a competitive package to match your skills. Beyond that, here’s what you can expect:

⏰ Balance is Everything – We understand that life outside of work is just as important as what you do on the job. At RSA, we offer flexible working hours, time-in-lieu, and a strong emphasis on achieving a healthy work-life balance.

🤝 A Team Like No Other – Join a crew of passionate, hardworking professionals who lift each other up and always have each other’s backs. It’s teamwork, RSA style!

🎉 We Celebrate YOU! – Your hard work deserves a spotlight! Expect regular shout-outs, fun social events, and special recognition days. We know how to celebrate success!

🎁 Perks Galore – From our Wellness Program to car parking perks, RSA Gives, Professional Development Fund and a whole lot more. We’ve got a bunch of great benefits waiting for you!

Ready to take your call centre experience into a role that truly matters?

Click Apply Now to submit your application – we’d love to hear from you.

Applications will be reviewed as they are received, and only shortlisted candidates will be contacted.

Thank you for considering a career with Radiology SA. We look forward to welcoming you to our team!