Internal Sales Consultant

About us

Allvent Ventilation Products is a leading supplier of high-quality ventilation solutions across Australia. We specialise in providing innovative products and exceptional service to our customers within the HVAC industry. With a commitment to excellence and customer satisfaction, we have established ourselves as a trusted partner for businesses seeking reliable ventilation systems and expert guidance. Our team is dedicated to delivering outstanding results and fostering a collaborative workplace culture.

About the role

We are seeking an Internal Sales Consultant to join our sales team at our Beresfield, NSW location. This is a full-time position that plays a crucial role in driving our sales success by managing inbound customer enquiries and developing relationships with existing and new clients. As an Internal Sales Consultant, you will be the voice of Allvent Ventilation Products, providing expert product knowledge and tailored solutions to customers whilst working from our Beresfield office. This role is essential to our growth strategy and directly impacts our revenue and customer satisfaction objectives.

Key responsibilities

• Handle inbound customer calls and enquiries, providing detailed product information and technical specifications

• Prepare accurate quotations and follow up with customers to close sales

• Build and maintain strong relationships with existing customers to encourage repeat business and loyalty

• Identify sales opportunities and cross-sell complementary products based on customer requirements

• Provide expert advice on ventilation solutions, helping customers select appropriate products for their needs

• Maintain detailed records of customer interactions and transactions in our CRM system

• Contribute to achieving monthly and quarterly sales targets

• Provide feedback to management on customer needs and market trends to support product development

What we're looking for

• Proven experience in an internal sales, telesales or customer service role, preferably within the construction, HVAC or industrial products sector

• Strong communication skills with the ability to build rapport and trust with customers over the phone

• Excellent product knowledge capability and ability to learn technical specifications quickly

• Proficiency in using CRM systems and Microsoft Office applications

• Strong numerical and organisational skills with attention to detail

• Ability to multitask and manage multiple customer enquiries simultaneously in a fast-paced environment

• A results-driven attitude with a genuine commitment to achieving sales targets

• Problem-solving skills and the ability to handle customer objections professionally

• Reliability and a strong work ethic

• Preferably based in or willing to work at our Beresfield NSW location

• Experience in the ventilation, HVAC or related building services industry would be highly advantageous

What we offer

Allvent Ventilation Products is committed to supporting our employees' career development and wellbeing. We offer a competitive salary package commensurate with experience and qualifications. Our benefits include opportunities for ongoing professional development, training in our product range and sales techniques, and a collaborative team environment where your contributions are valued. We promote a positive workplace culture built on respect, support and teamwork. We encourage work-life balance and provide a supportive environment where you can thrive.

Apply now

If you are an enthusiastic sales professional looking for a rewarding opportunity with a respected ventilation products company, we would like to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you would be an excellent fit for this Internal Sales Consultant role at Allvent Ventilation Products.