Student Liaison Officer

Be challenged and imagine with us

As Student Liaison Officer, you'll be at the heart of transforming the student experience, guiding enabling pathways students through one of the most important stages of their educational journey. Working with large and diverse cohorts, you'll create meaningful connections, deliver innovative transition programs and provide personalised support that empowers students to succeed at university. Partnering with colleagues across admissions, student services and academic teams, you'll help shape inclusive initiatives that strengthen engagement, belonging, and retention. This is your opportunity to make a genuine difference while contributing to a university recognised for its commitment to equity, excellence and community impact.

In this role you will:

• Provide tailored advice and support to pathways students as they transition into undergraduate study.
• Assist students with admissions, applications, enrolment decisions and university processes.
• Design and deliver workshops, presentations and transition support that enhances student readiness and confidence.
• Support students in their first year of study through engagement, orientation and early intervention initiatives.
• Build strong relationships with academic and professional staff to ensure coordinated student support.
• Develop accessible resources and communications that connect students with opportunities and services.
• Monitor student engagement and transition outcomes, using data to inform targeted interventions and continuous improvement.
• Foster an inclusive, welcoming and culturally safe environment for students from diverse backgrounds.

This is a full-time, contingent position, at HEW 6 and will be located on Awabakal and Worimi land at the Callaghan Campus. 

How will you inspire us?

You will:

• Bring experience supporting student success, engagement, or transition programs in an education or student services environment.
• Demonstrate a genuine passion for helping students overcome barriers and achieve their educational goals.
• Build trusted relationships with students, colleagues and stakeholders through your outstanding communication and interpersonal skills.
• Design and deliver engaging programs, workshops and initiatives that positively influence student outcomes.
• Apply cultural awareness and inclusive practices when working with diverse student cohorts and equity groups.
• Balance competing priorities while maintaining a high level of organisation, professionalism and attention to detail.
• Use data and insights to identify opportunities for improvement and support evidence-based decision making.
• Contribute positively to a collaborative team culture and a shared commitment to student success.

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and create a better future for our regions and the globe. Underpinned by this vision are our values of excellence, equity, engagement and sustainability.

What we offer

The remuneration for this position is Higher Education Worker Level 6 +17% superannuation and is commensurate with skills and experience. 

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively.

These include:

• 17% super and salary packaging.
• Additional University Holiday days, generous personal, life, and parental leave, annual leave loading, and additional purchased leave scheme.
• Discounts on private health insurance, gym memberships, software, travel and more.
• A range of support and wellbeing programs.

For more information on benefits and conditions, please follow this link.

Your next steps

Important information before you apply:

• If viewing this on a job board other than the University's please click ‘Apply’ (or equivalent) to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy from the Related Documents section before commencing your application.
• Applications for this position will only be accepted from those with Australian residency or a valid work permit.

Your application must include:

• Your resume.
• A cover letter outlining your motivation to apply for this opportunity.
• A statement addressing each of the essential criteria listed below.

1. Demonstrated experience supporting students in transition, engagement, or retention initiatives, particularly within higher education or pathway programs.
2. Demonstrated ability to design, deliver, and evaluate workshops, programs, and engagement initiatives that improve student outcomes.
3. Outstanding communication and interpersonal skills, including the ability to build effective relationships and work collaboratively with diverse student cohorts and stakeholders across the University.
4. Strong organisational and time management skills, with the ability to manage multiple priorities and deliver outcomes to deadlines.
5. Demonstrated cultural competence and the ability to work effectively with students from diverse backgrounds, including Aboriginal and Torres Strait Islander students and other equity groups.

Please upload your Cover Letter and response to the requested Criteria as one PDF document. This document should not exceed 4 pages.

We value diversity and strive to ensure that our recruitment processes are equitable, inclusive, and barrier-free. If you require an alternative pathway to view the Position Description or to submit an application, please reach out to employment@newcastle.edu.au.

We also seek to provide a fair chance to all applicants by providing reasonable adjustments where required during the assessment and interview phases of the recruitment process.

Our assessment process

Typically candidates that progress beyond the shortlist stage can expect to undertake the following (minimum) assessment activities as part of the recruitment process:

• Interview (an ‘in person’ interview will be conducted as part of the process)
• Referee checks
• Pre-employment checks as appropriate to the role

Our University is committed to creating a safe, respectful, and inclusive environment for every member of our community. This commitment is central to our values and our efforts to build a diverse workforce where everyone can thrive.

As part of this, and in alignment with the National Higher Education Code to Prevent and Respond to Gender-Based Violence 2025, from 1 January 2026, the University will also consider gender-based violence risk factors as part of our recruitment processes.

The completion and return of the University’s Gender-based Violence Declaration Form will form part of the pre-employment checks for this position and any offer of employment will be conditional upon review by the University.

Our adherence to the Code is about more than compliance – it’s about living our values. Together, we can ensure our University remains a place where respect, safety, and inclusion are non-negotiable.

Contact Us

For specific position enquiries, please contact Louise Noell, Assistant Director, on email louise.noell@newcastle.edu.au or call on (02) 4055 3072.

Having technical difficulties? Please reach out to us: employment@newcastle.edu.au Please note, we do not accept email applications.

Closing date: Thursday, 10 September 2026 at 11.59pm AEST

We are excited to be Looking Ahead with you!

We provide opportunities for all people regardless of their background and experience, and this philosophy is reflected across all that we do.

The University of Newcastle is an equal opportunity employer committed to equity, diversity, and social inclusion. Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply.  

#LI-CJ1