Automotive Service Advisor

SERVICE ADVISOR – WEST COAST AUTOMOTIVE GROUP (GWM MANDURAH)

Join a family-owned dealership delivering WA’s best customer experience.

West Coast Automotive Group is a proudly family-owned business with six thriving automotive and motorcycle franchises with more coming soon!! Built on genuine care, strong values, and a commitment to exceptional customer service.

We’re now looking for an experienced Service Advisor to join our Customer Care Team at our Mandurah GWM dealership.

Mandurah GWM has Mandurah’s Biggest selling car the HAVAL Jolion, and we were the second biggest brand in Mandurah last year and #1 Jan-March 2026!!

This is a fantastic opportunity offering excellent earning potential, with a competitive salary matched to your experience + incentivised commission structure.

About the Role

You’ll be the friendly face customers rely on every day, someone who can stay calm under pressure, handle the occasional frustrated customer with empathy, and ensure the customers experience is of the highest quality.

Your main responsibilities will include (but are not limited to):

• Welcoming customers and providing an exceptional first impression

• Managing service bookings in person and over the phone

• Responding to customer enquiries promptly and professionally

• Keeping customers updated on their vehicle’s progress throughout the day

• Accurately costing repair orders and explaining completed work

• Identifying future service requirements

• Participating in ongoing manufacturer training (GWM & relevant group brands)

What We’re Looking For

To be successful in this role, you’ll bring:

• Previous experience as an Automotive Service Advisor

• A strong customer focus and ability to stay calm under pressure

• Excellent communication and interpersonal skills

• High attention to detail and strong organisational skills

• Computer literacy (email, phone systems, DMS)

• Experience with Titan DMS is advantageous (training available)

• Experience across cars and/or motorcycles is highly valued (although this role will not be dealing with Motorcycles directly)

Why Join Us?

• Family-owned, supportive working environment

• Strong, stable business with multiple franchises and ongoing growth

• Excellent earning potential

• Long-term career opportunities across the group

• Be part of a team that genuinely values customer experience

Important Information

• Reference checks, pre-employment medical, and AFP criminal record check required

• Applicants must be currently residing in Australia and be an Australian/NZ citizen or permanent resident

• We are an equal opportunity employer committed to gender equality and workplace diversity

• All applications are treated in strict confidence

If you believe you’re the right fit for this rewarding opportunity, don’t miss your chance — apply now for a confidential interview.

^ Based on VFACTS Jan-March 2025/26