NEW Front Of House – BURLEIGH HEADS

Summary

We are seeking a Front of House and Host professional to join our team. The ideal candidate will be responsible for providing exceptional customer service being a key element f our guest journey, ensuring the smooth operation of the front of house area, working within clear systems and service procedures. This position requires excellent communication skills, a positive attitude, and the ability to work in a fast paced, structured environment.

Your Role: As a FOH host, you will be a key part of the guest journey from the moment they arrive until the moment they leave, helping manage the flow of service according to our front of house systems.

• Welcome guests on arrival, explain how the venue works and set the tone for the Costa Taco experience
• Manage the entry and seating plan using our host guidelines and floor plan supporting smooth service and our hospitality standards
• Take orders, run food and handle payments using our POS and service procedures
• Keep the dining area clean, reset tables and complete opening and closing checklists
• Communicate clearly with the team to support smooth, consistent service
• Complete all opening, service and closing checklists with care and consistency, and flag any variances or issues to your supervisor.
• Bartend following our standard recipes and presentation guidelines.

What You Bring:

• Front of House experience preferred, but we will train the right person who is happy to follow systems and procedures.
• Strong attention to detail, speed, initiative and cleanliness.
• Passion for food, drinks and consistency of guest experience.
• Team player with a positive attitude and work ethic, comfortable working with clear expectations and structured ways of working.
• Confidence welcoming guests, speaking clearly and managing a door or host station in busy periods.
• Flexibility to work across lunch and dinner service, and weekend periods.