Medical Secretary

About the role

We are seeking a professional and highly organised Medical Secretary to join our busy and dynamic team at Sydney Gut Clinic. As a key member of our healthcare team, you will play a crucial role in ensuring the smooth and efficient operation of our practice, providing excellent administrative support to our medical professionals and delivering outstanding service to our patients.

Key responsibilities

• Manage patient appointments, scheduling, and follow-ups

• Handle phone inquiries and respond to patient queries in a friendly, efficient manner

• Prepare and maintain accurate patient records, ensuring confidentiality at all times

• Process patient referrals and liaise with specialists, hospitals, and other healthcare providers

• Organise and manage medical documentation, ensuring compliance with all relevant regulations

• Process medical billing, including Medicare and private health insurance claims

• Coordinate patient communications, including reminders, test results, and appointments

• Manage incoming and outgoing correspondence, including emails, phone calls, and mail

• Perform general office administrative duties such as filing, photocopying, and maintaining office supplies

• Provide support to medical staff and assist with other tasks as required by management

About you

• Proven experience as a Medical Secretary, Medical Administrator, or in a similar role within a medical setting

• Strong organisational skills with the ability to multitask and prioritise effectively

• Proficiency in Microsoft Office Suite and medical software systems (experience with Best Practice is preferred)

• Knowledge of medical terminology and healthcare procedures

• Familiarity with Medicare, DVA, and private health insurance billing processes

• Exceptional attention to detail and accuracy in all tasks

• Excellent communication skills, both written and verbal

• Ability to maintain confidentiality and handle sensitive patient information

• A friendly, approachable, and professional demeanour

• Ability to work both independently and collaboratively within a team

About us

Sydney Gut Clinic is a busy and dynamic healthcare practice.