Medical Secretary

About the role

As our Medical Secretary, you will be an integral part of the practice, working closely with the surgeons, patients, and our wider healthcare team. This is a busy and varied role that requires someone who is highly organised, adaptable, and confident managing multiple tasks and competing priorities at the same time. You will need to be able to move between patient enquiries, phone calls, appointments, medical correspondence, administrative tasks, and supporting the surgeon while maintaining accuracy and a high level of patient care.

Key responsibilities

• Managing multiple tasks and competing priorities throughout the day while maintaining accuracy and attention to detail.

• Scheduling and coordinating patient appointments efficiently.

• Managing phone calls, emails, patient enquiries, and administrative requests while attending to patients in the practice.

• Maintaining accurate and up-to-date medical records and documentation.

• Providing a warm, friendly, and professional first point of contact for our patients.

• Responding to patient enquiries and concerns with empathy and professionalism.

• Supporting the surgeon with day-to-day administrative and clinical correspondence requirements.

• Communicating clearly and promptly with patients, doctors, staff, hospitals, and other healthcare professionals.

• Maintaining strict patient confidentiality and complying with privacy and healthcare requirements.

• Contributing to a positive, supportive, and efficient team environment.

About you

• Has previous experience providing secretarial support to a busy surgeon (essential).

• Is highly organised and able to manage multiple responsibilities simultaneously in a fast-paced environment.

• Has excellent time-management skills and knows how to prioritise tasks according to urgency and importance.

• Can remain calm, focused, and professional when dealing with competing demands and unexpected changes.

• Has excellent attention to detail and takes pride in getting things right the first time.

• Is confident juggling phone calls, patients, appointments, correspondence, administrative tasks, and requests from the surgeon and healthcare team.

• Can work independently, use initiative, and anticipate what needs to be done.

• Has previous experience using medical practice software, preferably Gentu.

• Communicates confidently and professionally with doctors, colleagues, and patients.

• Has an intermediate level of experience with Windows-based software, including Microsoft Office.

About us

We are a busy and welcoming surgical practice committed to providing our patients with the highest standard of care. Working alongside our highly respected surgeon, our team takes pride in being professional, compassionate, organised, and attentive to every patient's needs.

Benefits

• A competitive remuneration package based on your experience and qualifications.

• A friendly, supportive, and professional working environment.

• Opportunities for ongoing learning and professional development.

• The opportunity to work closely with an experienced and highly regarded surgeon.

• The chance to make a genuine difference to our patients and be part of a team that takes pride in providing exceptional care.