Procurement and Administration Officer

Company Description Ericom is Australia’s leading technology solutions provider, delivering secure and agile services that enhance mobility, connectivity, collaboration, and cloud-based operations. With over 30 years of experience, Ericom is a trusted partner to major government organizations and essential-service providers. The company focuses on understanding each client’s unique goals to design technology solutions that reduce risk and improve performance. Ericom’s expertise spans unified communications, managed networks and connectivity, digital health, connected workspaces, future technologies, Horizon365 managed services, and offender technologies. Team members work in a dynamic environment that emphasizes innovation, customer success, and high-quality human experiences.Role Description The Procurement and Administration Officer plays a key role in supporting the operational efficiency of the business by managing procurement processes, coordinating vendor and carrier orders, and maintaining administrative functions. This role ensures timely and accurate processing of orders, maintains office adequacy, and supports internal teams with essential services and supplies.
Duties and ResponsibilitiesResponsibilities include, but are not limited to:Oversee the procurement module for mobility within the Connectwise PSA system.Manage vendor relationships and coordinate the ordering of goods an services.Maintain accurate procurement records and ensure data integrity across internal systems.Maintain office cleanliness and ensure a safe, organized workspaceCommunicate regularly with internal stakeholders to support operational requirements.Coordinate the receipting, dispatch, and tracking of hardware and equipment.Support reconciliation of vendor payments in collaboration with the finance team.Assist with general administrative tasks and ad hoc duties as required.Monitor and replenish office supplies to maintain appropriate stock levelsGreet visitors and manage their security access, including sign-in procedures and visitor passes
Performance IndicatorsCompletion of training schedules during traineeshipAccuracy of submitted ordersMandatory updates on order progress with vendors and tickets.Management of aged stock and purchase orders.Regular stock availability updates.Minimization of process errorsTimely coordination of hardware dispatch and receiving.
Knowledge, Experience and Qualifications
EssentialWillingness to learn new systems and processesStrong organizational and time management skillsAbility to work collaboratively in a team environmentAttention to detail and accuracy in data entry.
DesirableExposure in procurement or administration rolesIntermediate skills in Microsoft Outlook, Word, Excel.
Behavioural CompetenciesHigh standard of work quality and attention to detailEffective verbal and written communicationContinuous learning and adaptabilityCustomer focus and service orientationInitiative and problem-solving abilityTeamwork and collaboration
Key Working RelationshipsService Delivery ManagerClient Service OfficersCustomer Success ManagersBusiness Development Associates/ManagersExternal Vendors and Service ProvidersInternal Operations and Finance Department.