Customer Service Consultant

Are you passionate about helping people and delivering outstanding customer service? Join one of Australia's largest and most respected automotive dealer groups, where every conversation is an opportunity to make a lasting impression.

Based at our Head Office in Warwick Farm, you'll be the first point of contact for customers, managing service enquiries across phone, email and digital channels while ensuring every interaction is seamless, professional and customer-focused.

As a valued member of our Customer Contact Centre, you will:

• Respond to inbound calls and online enquiries, delivering exceptional customer service every time.
• Schedule and manage customer service appointments accurately within our booking systems.
• Monitor and action departmental emails, ensuring all customer enquiries are handled promptly.
• Conduct outbound calls and SMS communications to confirm bookings and support customer follow-up.
• Liaise closely with our Service and Sales teams to provide a seamless customer journey.
• Maintain accurate customer records while meeting service standards and response timeframes.

You'll be someone who genuinely enjoys helping customers and thrives in a fast-paced environment.

You'll bring:

• Previous customer service, contact centre or administration experience.
• A confident and professional telephone manner with outstanding communication skills.
• Strong organisational skills and the ability to manage multiple priorities with accuracy.
• High attention to detail and excellent computer literacy.
• A positive, solutions-focused attitude and commitment to delivering exceptional customer experiences.
• The ability to work collaboratively within a busy team while remaining calm under pressure.

• Join one of Australia's largest multi-franchise automotive dealer groups with over 2,000 employees across NSW, Queensland and Victoria.
• Grow your career through ongoing manufacturer and in-house training, development programs and genuine internal promotion opportunities.
• Enjoy exclusive employee benefits, including discounts on vehicles, servicing and parts, plus access to hundreds of retail, travel, fitness and lifestyle offers through our rewards platform.
• Take care of what matters most with paid parental leave, an Employee Assistance Program (EAP), and discounted BUPA Health Insurance.
• Be part of an ASX-listed organisation that continues to invest in its people, technology and future growth.
• Work in a supportive team culture where your contribution is recognised, your development is encouraged, and customer service excellence is celebrated.

Peter Warren Automotive Holdings is one of Australia's leading multi-franchise automotive dealer groups, representing some of the world's most recognised vehicle brands. With dealerships spanning Southwest Sydney, Sydney's North Shore, Regional NSW, Northern NSW, Southeast Queensland and Victoria, we offer a complete range of automotive services, from vehicle sales to expert servicing and repairs.

Our success is built on exceptional people, outstanding customer service and a commitment to continuous improvement. As we continue to grow, we're looking for passionate individuals who are ready to build a rewarding career with us.

If you're passionate about customer service and want to build your career with an industry leader, we'd love to hear from you.

Apply today and become part of a team that's committed to delivering exceptional experiences every day.