Administration Assistant

About Sunfresh Linen

As a friendly, inclusive family business, the team at Sunfresh Linen live and breathe our values of respect, caring, accountability and commitment. We are looking for an experienced, hands-on Administration Assistant who is keen to take on a new challenge and join our Health care factory team. 

 
The Role

We are seeking a professional and customer-focused Administration Officer to join our Health Production team. This is a full-time, office-based position within our factory, with a 6:00 am start.

The role will be responsible for responding to customer enquiries by phone and email, processing and confirming customer orders, and providing administrative and data entry support to the Health Production Management team. You will play an important role in ensuring our customers receive prompt, accurate and professional service while supporting the smooth day-to-day operation of the production team.

The successful candidate will have excellent communication and organisational skills, a professional and friendly telephone manner, strong attention to detail and confidence using computer systems. Previous administration or customer service experience is highly regarded.

Key Responsibilities

• Answering customer phone & email enquiries in a timely, professional manner.

• Greeting face-to-face visitors to our Health factory.

• Data entry, ensuring accuracy and strong attention to detail.

• Clearly communicating any issues with Management and assisting with issue resolution.

• Maintaining accurate records and ensuring confidentiality.

• Generating & confirming customer orders.

• Maintain customer service by ensuring customers are kept informed of any delays.

• Provide relief support in the absence of Health Production Management.

• Assisting Management with additional duties as required.

• Actively support the Sunfresh Behavioural Charter values.

Key skills/experiences

• Proven history of exceptional customer service skills and administration experience.

• Friendly, positive approach.

• High standard of professionalism and presentation.

• Team player who remains calm under pressure.

• Excellent communication skills.

• Flexibility with working hours.

• Intermediate MS Office Suite skills.

• Ability to quickly understand software systems.

You

• Being well presented, professional and with impeccable customer service skills you will be confident in dealing with a variety of customer enquiries & issues.

• High attention to detail is a must have requirement for this role.

• You will be a good lateral thinker and excellent communicator that enjoys working as part of a busy team.

• You will be reliable, hardworking, keen to learn and relish being part of a busy team.