Client Service Administrator - ABA Advice Beyond Accounting Full-Time

You will be an essential part of our client care and administration team. This is a full-time, in-office role with huge room for growth and career development. You'll be the friendly voice on the phone, or smiling face clients see, whenever they need us. Our client care team are incredibly valued by our clients and our team. They are vital to achieving excellent results.

• Reception and ongoing client care, including answering the phone and liaising directly with clients

• Client onboarding, including entity set-ups and new client establishment

• Maintaining accurate workflow records and job tracking

• Full administrative support to our SMSF and Accounting teams

• AML/CTF compliance monitoring and record-keeping

• ASIC, ACIS, and ATO correspondence, portal management, and lodgments

• Workflow management and team support

• Strong written and verbal communication skills

• Previous experience in a similar administrative or client services role, ideally within public practice accounting

• Ability to efficiently manage appointments, schedules, and correspondence

• Proficiency in office productivity tools (e.g. MS Office)

• Knowledge of accounting concepts and regulations

• Ability to work well within a team and independently

• Excellent organisational and time management skills

• Attention to detail and accuracy

• Curious about new software and open to new processes

Nice to have (not essential): prior experience with SMSF administration.

You'll be working with a modern tech stack — including Karbon, Xero Practice Manager, Ignition, BGL360, Microsoft O365, and the ATO/ASIC regulatory portals — so you're not wrestling with outdated systems. Prior exposure is a plus, but we're just as interested in your willingness to learn.

• 4-day working week program with full pay and entitlements (generally available after 12 months)

• Free gym membership

• Monthly in-office massages

• Access to a local Employee Assistance Program

• Ongoing training and skills development, with paid study options and work hours flexibility

ABA stands for Advice Beyond Accounting. We're an accounting, bookkeeping, taxation, SMSF house and business advisory firm on the Sunshine Coast. Our vision is to be recognised as the Sunshine Coast firm who partners with clients, colleagues, and the greater community, to guide them toward their personal, professional, and financial goals. We're a values-driven team of professionals. Our business growth is based on client referrals, and our people stay because they're valued, supported, and genuinely enjoy the work they do.

Ready to bring your administration expertise to a firm that does things differently? Apply now, or reach out for a confidential chat to explore whether ABA is the right next step in your career.