Customer Service Officer

We think outside the box by redefining recruitment.

Through long-term partnerships, we connect the right people (You) with the right opportunities to shape careers and drive change in Australia and beyond.

Synergie Australia is seeking a Customer Service Officer for a trusted client located in Somersby, Central Coast.

The important parts:

• Pay: $37.50 per hour | Duration: ASAP start through to June 2027
• Hours: Monday–Friday, 9:00am–5:00pm
• Location: Somersby, Central Coast

What you will be required to do:

You’ll provide customer service, administration, process documentation and case management support to assist the team’s day-to-day operational requirements. This role suits someone organised, detail-focused and confident managing multiple priorities in a fast-paced environment.

• Answering and directing incoming phone calls
• Responding to service enquiries, complaints and dispute resolution matters
• Monitoring and responding to emails in shared mailboxes
• Booking hard waste collection services and managing residential bin maintenance requests
• Documenting, reviewing and maintaining operational processes and procedures
• Supporting process improvement initiatives to improve team efficiency and consistency
• Maintaining accurate records, filing systems, data entry and system updates
• Providing general administrative support and assisting with ad hoc tasks as required

To be successful in the role you will:

• Experience using Microsoft Office 365, including Word, Excel and Outlook
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Excellent organisational and time management skills
• Ability to document processes clearly and effectively
• Ability to multitask and manage competing priorities
• Previous call centre, customer service, administration or business support experience will be highly regarded

What’s on offer for you:

• Long-term contract opportunity through to June 2027
• Monday–Friday office hours, 9:00am–5:00pm
• Central Coast location in Somersby
• Varied role across customer service, administration and process documentation
• Opportunity to support process improvement and day-to-day operational outcomes

Synergie Australia delivers a full 360º recruitment solution, consisting of temporary and permanent recruitment services, and more. Safety is of the highest priority, and Synergie Australia prides itself on fostering a culture that champions guidance and care in the workforce. Beyond recruitment, Synergie Australia is motivated to improve everyday standards within the working landscape so people can thrive today, and in the future. This approach delivers real change to communities by improving workplaces, local economies, inequalities, and changes to the climate. If you aspire for better, let’s work together.

If you’re ready, click apply now or contact our branch at Sydney@synergieaustralia.com.au

Synergie Australia connects people with safe, rewarding work across Australia. From temporary roles to permanent opportunities, we support you at every stage of your career. Learn more and view current opportunities at www.synergieaustralia.com.au