Practice Manager

Practice Manager | Hibberson Street Medical Centre

About Trans-ax Health Care

At Trans-ax Health Care, we are an enthusiastic, ever-growing team dedicated to empowering independent General Practitioners to deliver outstanding care to our communities. Since 2012, we have successfully operated modern, high-traffic medical centres across Australia, managing over a quarter of a million patient consultations annually. Guided by our core values, helping doctors above all else, empathy, teamwork, and a constant quest for improvement, we strive to create an innovative, open, and honest environment where our healthcare teams and administrative staff can truly thrive.

Job Summary

We are seeking a dedicated and experienced Practice Manager to oversee the daily operations of our Hibberson Street Medical Centre. The Practice Manager will report to the Canberra Operations Manager and work alongside a team of dedicated and skilled Practice Managers. The successful candidate will be responsible for ensuring efficient operation, providing exceptional care to our valued patients, and maintaining a positive working environment.

Responsibilities

• Team Leadership: Manage and supervise staff, including hiring, training, and performance evaluations.
• Operations & Scheduling: Manage rosters and timesheets, including shift reallocation and leave planning.
• Compliance & Policy: Develop and implement policies and procedures to ensure efficient workflow and compliance with regulations. Lead accreditation compliance and drive process improvement initiatives.
• Financial Management: Monitor and manage financial performance, including budgeting, billing, and collections.
• Patient Relations & Conflict Resolution: Maintain a high level of customer service by addressing patient concerns swiftly. Act as the primary point of escalation for resolving workplace grievances, staff friction, or doctor-administrative misalignments with diplomacy and empathy.
• Clinical Collaboration: Collaborate with healthcare providers to ensure quality patient care and effective communication.
• Facilities Management: Oversee facilities management, maintaining cleanliness and ensuring a pristine clinic presentation.
• Culture: Create a positive team environment, valuing individual contributions and leading by example.

Selection Criteria

• Minimum 1 year of experience as a Practice Manager in a General Practice setting.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills, with a proven ability to manage difficult conversations and resolve conflicts constructively.
• Up-to-date knowledge of healthcare regulations and compliance requirements.
• Proficient in Microsoft Office and Best Practice software.
• Ability to inspire, empower, and foster a positive team environment.
• The successful candidate must possess the right to live and work in Australia

If you are passionate about delivering exceptional patient care and creating a positive work environment, we encourage you to apply today!