Technical Account Manager (MSP)

T4B is looking for a senior Technical Account Manager — someone who's comfortable at the intersection of technology, commercial thinking, and genuine client relationships.
We're looking for a trusted advisor: someone clients rely on, someone the technical team respects, and someone who takes real ownership of their portfolio. If you want autonomy, meaningful accountability, and the chance to genuinely shape how a growing MSP manages its key accounts, we'd love to hear from you.About T4BT4B is a growing Managed Services Provider delivering IT support, cybersecurity, Microsoft 365, AI, Infrastructure and hosted voice solutions to businesses across the east coast of Australia.We work with clients who value competence, responsiveness, and straightforward advice, and we back good people when they deliver.This is a collaborative, in-office role — we've found that strong relationships and fast decision-making come more naturally when the team and clients are engaging face-to-face.
The RoleAs Technical Account Manager, you'll own a portfolio of key clients and be accountable for:Relationship strengthCommercial outcomesTechnical alignmentRetention and growth
You'll be the main point of accountability for your clients on Strategy, alignment and advice.
This is a senior role suited to someone who enjoys responsibility and takes pride in doing things well.
Ideally you will be based at our head office in Chelsea Heights, VIC, although we are happy to consider Bendigo based candidates who would be based in our Golden Square office., with regular visits to Melbourne required.
What You'll Be Accountable ForClient LeadershipBe the trusted technical and commercial advisor for your accountsRun meaningful QBRs and strategy conversationsUnderstand each client's business, risk profile, and growth plansCommercial OwnershipIdentify and drive upsell (but not oversell), lifecycle refresh, and improvement opportunitiesOwn quoting, proposals, renewals, and commercial outcomesProtect margins while delivering real valueTechnical CredibilityTranslate business needs into clear technical outcomesConfidently discuss infrastructure, Microsoft 365, security, backup, networking, and cloudOffer thoughtful, constructive pushback on legacy environments or outdated approaches, internally and with clientsEnsure Technical delivery team is aligned with your solutions.Execution & StandardsWork closely with the engineering team to ensure work is delivered to expectationStay ahead of escalations before they become problemsKeep CRM, documentation, and forecasting clean and accuratePartner with the CEO and technical team manager to develop and improve account management frameworks across the business
What Success Looks LikeClients come to you directly, confident you'll take care of itRenewals are calm, predictable, and often earlyEngineers trust your scoping and direction with healthy collaborationYou spot issues before clients feel themYour accounts grow because clients want more from T4B
What You'll BringMust-HaveStrong MSP backgroundProven success managing and growing B2B client portfoliosReal technical depth, not just sales abilityExcellent written and verbal communicationStrong follow-through and personal accountabilityVictorian Drivers License

Highly ValuedExperience with Microsoft 365, Azure, security frameworks, backup, networkingCommercial acumen — an understanding of margin, effort, and valueConfidence to raise concerns constructively when something isn't right
How We WorkThis is an office-based role in Chelsea Heights, with regular client visitsWe value performance and ownership, and we support that with an environment built around being present and connected with the teamWe're happy to talk about what flexibility can look like within that
What We OfferSenior-level salaryA genuine seat at the table in a growing businessAutonomy, backed by a supportive structureReal scope to do your best work