Customer Experience Coordinator

AHS Group is a premium construction and agricultural equipment dealership with locations across NSW, ACT, Victoria and Queensland. We pride ourselves on delivering exceptional customer service, quality products and industry-leading aftersales support.

We are currently looking to find an experienced Customer Experience Coordinator to take the business to a new level.

We're looking for a professional, organised and customer-focused individual to be the first point of contact for customers visiting or contacting AHS Group.

This role is responsible for creating an exceptional customer experience from the moment a customer arrives or calls. You'll coordinate reception, support customer engagement activities, assist with VIP visits and help ensure our dealership presents to the highest standard.

• Professionally answer and direct incoming phone calls.

• Welcome customers and visitors.

• Offer refreshments to customers and guests.

• Prepare tea, coffee and refreshments for meetings and VIP visitors.

• Coordinate meeting rooms, including refreshments, catering and presentation.

• Support interviews by preparing meeting rooms and welcoming candidates.

• Conduct customer satisfaction surveys and follow up where required.

• Maintain a clean, professional and welcoming reception and customer lounge.

• Receive deliveries and assist with general administration tasks.

• Support operations with administrative duties as required.

• Assist in organising customer events and dealership functions.

• Ensure all visitors receive a positive and professional experience.

• Excellent communication and interpersonal skills.

• Friendly, confident and professional presentation.

• Strong organisational and multitasking ability.

• High attention to detail.

• Comfortable using Microsoft Office and computer systems.

• Able to work independently while supporting multiple departments.

• Passionate about delivering outstanding customer service.

• Every customer is greeted promptly and professionally.

• Phone calls are answered efficiently and directed correctly.

• Meeting rooms and VIP visits are organised to a high standard.

• Customer satisfaction surveys are completed accurately and on time.

• The reception area consistently reflects a premium dealership environment.

The role is a full-time role Monday to Friday from 8.00am - 17.00pm

We receive a high volume of applications. To stand out, we'd like you to include a brief cover letter explaining why you believe you would excel in this role and what outstanding customer service means to you. Applications without a cover letter will not be considered.