Advisor Security Technology

Advisor Security Technology

Salary: Service NSW 7/8 ($105,986 to $124,957 plus superannuation)
Location: Haymarket - Full-Time office attendance for the first 3 months to support onboarding and training, followed by minimum 3 days per week in office requirements
Employment Duration: Full-Time Ongoing

Do you thrive in a fast-paced security environment where technology, problem-solving and operational excellence come together?

We're seeking an experienced Advisor Security Technology to play a critical role in protecting Service NSW's people, assets and facilities. This is an opportunity to work at the heart of a large and complex operational environment, leveraging cutting-edge security technology across a statewide network of Service NSW Centres and Hubs.

About the role
As the security technology subject matter expert, you'll oversee and monitor electronic security systems across multiple locations, providing real-time support and guidance to ensure incidents are identified, managed and resolved effectively.

Working closely with internal stakeholders, service providers and security partners, you'll help maintain, improve and optimise security technology systems that support the safety and security of Service NSW operations.

Essential Requirements

• Current driver's licence and ability to travel as required
• Cert IV Security Risk Management or Equivalent Industry Experience
• NSW Security Licence Class 1E and 2C minimum or willing to obtain

What you'll be doing:

• Monitor and manage security technology systems across Service NSW locations and hub
• Support incident response activities by providing real-time security information and technical expertise
• Maintain and troubleshoot electronic security systems including CCTV, alarms and access control platforms
• Partner with stakeholders, vendors and service providers to ensure system performance and operational readiness
• Assist with system upgrades, improvements and technology enhancement initiatives
• Contribute to compliance, reporting and documentation requirements
• Support procurement and administrative activities relating to security technology programs
• Participate in site visits and travel across NSW as required

What we're looking for:

• Minimum 5 years' experience working within security technology, security operations or electronic security environments
• Strong technical knowledge of:

1. CCTV systems
2. Intrusion alarms
3. Access control and security management systems

• Experience monitoring and responding to security incidents within a control room, operations centre or similar environment
• Excellent stakeholder engagement and problem-solving skills
• Ability to work effectively under pressure and manage competing priorities
• Experience with procurement processes, compliance, vendor management and reporting will be highly desirable, however, these are not essential requirements.

An up-to-date CV (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how your skills, knowledge, and experience align with the requirements of the role.

Detailed instructions for how to prepare your application can be found Here.

Salary Grade 7/8, with the base salary for this role starting at 109,166 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Marina Hana via ••••@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies.

Closing Date: Thursday 20th, August 2026 (9:59am)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact ••••@customerservice.nsw.gov.au.

For more information, please visit

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