Supporter Engagement Specialist (Mid-Value)

About RSPCA Queensland

For more than 140 years, RSPCA Queensland has been a leading animal welfare charity, dedicated to improving the lives of animals – whether domestic, farmed, or native. We care for over 42,000 animals annually, relying on the generosity of animal lovers like you to fund 91% of our life-changing services.

Our Purpose: We exist for animals to live better lives.

About the Role

Some people change the lives of animals today. Others build lasting relationships that help animals for years to come.

As our Supporter Engagement Specialist (Mid-Value), you’ll help create those lasting connections by building meaningful relationships with some of RSPCA Queensland’s most committed supporters.

This is an exciting opportunity to help grow our mid-level giving program, working with supporters who generously contribute between $500 and $10,000 each year. Through thoughtful communication, genuine stewardship and personalised experiences, you’ll help our supporters feel valued, connected and inspired by the difference they’re making for vulnerable animals across Queensland.

No two days will look the same. One day you might be writing a heartfelt supporter update or planning a stewardship campaign. The next, you’ll be reviewing supporter insights, identifying opportunities to strengthen relationships, or collaborating with colleagues across fundraising, marketing and communications to create memorable supporter experiences.

If you enjoy building relationships, telling meaningful stories and helping people feel connected to a cause they care deeply about, we’d love to hear from you.

What We’re Looking For

We’re looking for someone who genuinely enjoys building relationships and helping supporters feel appreciated.

You understand that every interaction is an opportunity to strengthen someone’s connection with our mission. Whether you’re writing a personalised email, planning a supporter journey or reviewing engagement data, you enjoy finding thoughtful ways to make every supporter feel recognised and valued.

You’ll be organised, collaborative and curious, with a willingness to learn and continuously improve the supporter experience. You don’t need to have all the answers, but you’ll enjoy looking for opportunities to build stronger relationships and help our fundraising grow.

Most importantly, you’ll be motivated by the opportunity to help more animals by inspiring supporters to stay connected with RSPCA Queensland for years to come.

What You’ll Do

In this role, you will:

• Help grow and develop RSPCA Queensland’s mid-level giving program.
• Build meaningful relationships with mid-level supporters through personalised stewardship and thoughtful communication.
• Create engaging supporter journeys that help people feel connected to the impact of their generosity.
• Identify opportunities to deepen supporter engagement and encourage ongoing giving.
• Work closely with colleagues across fundraising, marketing and communications to deliver a consistent and positive supporter experience.
• Monitor supporter engagement and campaign results to help identify opportunities for improvement.
• Maintain accurate supporter records in Salesforce and use supporter insights to inform your work.
• Help identify supporters who may be ready to transition into our Major Gifts or Gift in Wills program.
• Contribute ideas that improve our stewardship processes and help create even better supporter experiences.

What You’ll Bring to the Role

• Experience in fundraising, donor stewardship, relationship management, supporter engagement, or a similar people-focused role.
• Strong written and verbal communication skills, with experience creating supporter communications, newsletters, or engagement campaigns.
• A thoughtful and relationship-focused approach, with an interest in using supporter insights and results to improve the experience you provide.
• Experience using a customer relationship management system, or the confidence to learn, and an understanding of the importance of accurate supporter records.
• Strong organisational skills, attention to detail, and the ability to manage several tasks and deadlines.
• The ability to build positive and trusted relationships with supporters, colleagues, and other stakeholders.
• A proactive and collaborative approach, with a willingness to share ideas, solve problems, and learn.
• A genuine commitment to animal welfare and alignment with RSPCA Queensland’s purpose and values.

Why Join Us?

• A Fun, Supportive Team: Join a passionate, collaborative team that celebrates wins, supports growth and genuinely enjoys working together.
• Comprehensive Support: Enjoy 8 weeks of paid parental leave, flexible working arrangements, study leave, and even leave for your furry companions. We also provide access to counselling and mental health services.
• Employee Perks: From free on-site parking to exclusive discounts, novated leases, and 50% off Royal Canin pet food, we’ve got you covered! You can also adopt a new furry friend with free adoption options.
• Professional Growth: Access expansive learning and development programs to help you elevate your career and skill set.
• Purpose-Driven Impact: Be part of a mission-driven organisation where every task makes a tangible difference to animal welfare.

At RSPCA Queensland, every role contributes to a better future for animals.

You’ll join a passionate and supportive fundraising team that values collaboration, creativity and innovation. You’ll have the opportunity to build meaningful relationships with incredible supporters, create lasting impact through your work and help ensure animals across Queensland receive the care, protection and advocacy they deserve.

This is a unique opportunity to combine strategy, storytelling and relationship-building in a role where your work directly influences the future of animal welfare in Queensland.

Interested?

If this sounds like the perfect opportunity for you, apply today!

Successful candidates will be required to undergo a Police Check for the safety and well-being of the community, staff, and animals. A pre-employment medical assessment may also be required.

RSPCA Queensland acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the land. We are an equal opportunity employer committed to a fair and inclusive hiring process, welcoming applicants of all backgrounds, regardless of faith, ethnicity, sexual orientation, or gender identity.