Service Sales Business Development Manager

Vertiv is seeking to add a Services Business Development Manager to our high performing APAC team!

The Business Development Manager is responsible for strengthening customer relationships and driving service related growth across Vertiv’s Enterprise accounts. This role focuses on building a strong pipeline of new service opportunities and securing new service sales.

We are seeking an experienced sales professional who excels at developing strong customer partnerships, is motivated by achieving strong sales outcomes, and thrives in a fast-paced business environment. 

Reporting to the Associate Director of Service Sales, this position plays a key role in the continued growth and success of Vertiv’s Service Sales business within the Enterprise Accounts portfolio.

Who we are:

Nearly all aspects of our lives involve the use of technology. It’s how we work, play & do anything in between. This connectivity or use of data is built into the very fabric of our society. It’s vital to human progress.

Vertiv believes there’s a better way to meet this accelerating demand for data — one driven by passion & innovation.

As industry experts & Architects of Continuity, we collaborate with our customers to envision & build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, & services, to ensure our customers’ vital applications run continuously, perform optimally & scale with business needs.

Why Join Vertiv?

• Meaningful & Fulfilling Work

• Collaborative Culture

• Global Career Opportunities

• Inspiring & Caring Leaders in the industry

• Recharge Your Potential

Salary & Perks:

• Base + Super + Bonus + Car Allowance

• Own your day !

• Be part of a top-tier team in a world-class company

• Brand new Office based in Bella Vista

• Novated Lease

 
Key responsibilities:

• Own and Execute Service Sales Strategy: Lead and deliver Vertiv’s Service Sales strategy for NSW Enterprise Accounts, achieving defined growth targets and maximising long‑term account value.

• Sales Funnel Management & Forecasting: Build and manage a healthy, high-quality sales pipeline. Maintain accurate forecasting and reporting to ensure visibility of progress toward sales goals. Consistent update of pipeline in CRM.

• Sales Achievement: Build and maintain a robust sales pipeline focused on maintenance contract renewals, warranty-to-service contract conversions, and upsell opportunities within the account portfolio.

• Executive Stakeholder Engagement: Drive engagement at the C‑suite and senior leadership levels, effectively positioning Vertiv’s service value proposition and strengthening strategic customer relationships.

• Enterprise Account Partnership: Collaborate closely with Enterprise Account Manager   in building and executing service growth plans that maximise long‑term revenue, customer retention, and account penetration.

• Opportunity Development: Identify, qualify, and secure new Service Sales and Service Contracts opportunities across the portfolio. 

• Customer Relationship Management: Build strong customer relationships through proactive communication, onsite engagement, and insight led conversations. 

• Service Coverage Expansion: Expand service coverage on install base not under maintenance and drive upsell/cross sell opportunities. 

• Proposal & Commercial Delivery: Prepare and deliver proposals, quotations, and commercial recommendations to customers. 

• Cross‑Functional Collaboration: Collaborate with Account Management, Service Delivery and other internal teams to improve customer satisfaction and create a seamless and consistent customer experience 

• One Vertiv: Collaborate closely with field Customer Engineers and Service Supervisors, to uncover service opportunities, align on customer priorities, and support and deliver on our retention strategies.

• Process Improvement & Customer Experience: Proactive use of Vertiv Operating System to enhance continuous improvement efforts. Continuously seek ways to enhance sales processes, engagement approaches, and customer interactions to maximize satisfaction and conversion rates.

Requirements:

• 5+ years experience in service sales  consistently meeting or exceeding targets

• Business development experience within an aligned Critical Infrastructure industry

• Strong presentation and communication skills

• Customer first mentality and approach

• Ambitious ‘hunter’ mindset

• Strong relationship building skills