Service Sales Business Development Manager

Job Description

Position Summary/Objectives of Incumbent:

The Business Development Manager is responsible for strengthening customer relationships and driving service related growth across Vertiv’s Enterprise accounts. This role focuses on building a strong pipeline of new service opportunities and securing new service sales. We are seeking an experienced sales professional who excels at developing strong customer partnerships, is motivated by achieving strong sales outcomes, and thrives in a fast-paced business environment.

Reporting to the Associate Director of Service Sales, this position plays a key role in the continued growth and success of Vertiv’s Service Sales business within the Enterprise Accounts portfolio.

Key Responsibilities

Own and Execute Service Sales Strategy: Lead and deliver Vertiv’s Service Sales strategy for NSW Enterprise Accounts, achieving defined growth targets and maximising long‑term account value.Sales Funnel Management & Forecasting: Build and manage a healthy, high-quality sales pipeline. Maintain accurate forecasting and reporting to ensure visibility of progress toward sales goals. Consistent update of pipeline in CRM.Sales Achievement: Build and maintain a robust sales pipeline focused on maintenance contract renewals, warranty-to-service contract conversions, and upsell opportunities within the account portfolio.Executive Stakeholder Engagement: Drive engagement at the C‑suite and senior leadership levels, effectively positioning Vertiv’s service value proposition and strengthening strategic customer relationships.Enterprise Account Partnership: Collaborate closely with Enterprise Account Manager in building and executing service growth plans that maximise long‑term revenue, customer retention, and account penetration.Opportunity Development: Identify, qualify, and secure new Service Sales and Service Contracts opportunities across the portfolio. Customer Relationship Management: Build strong customer relationships through proactive communication, onsite engagement, and insight led conversations. Service Coverage Expansion: Expand service coverage on install base not under maintenance and drive upsell/cross sell opportunities. Proposal & Commercial Delivery: Prepare and deliver proposals, quotations, and commercial recommendations to customers. Cross‑Functional Collaboration: Collaborate with Account Management, Service Delivery and other internal teams to improve customer satisfaction and create a seamless and consistent customer experience One Vertiv: Collaborate closely with field Customer Engineers and Service Supervisors, to uncover service opportunities, align on customer priorities, and support and deliver on our retention strategies.Process Improvement & Customer Experience: Proactive use of Vertiv Operating System to enhance continuous improvement efforts. Continuously seek ways to enhance sales processes, engagement approaches, and customer interactions to maximize satisfaction and conversion rates.

WHS, Environment & Quality

Comply with all Work, Health & Safety, Environment and Quality obligationsActively promote safety in the workplace

Employees reporting to Incumbent N/A

Main Contacts Within Company

Associate Director Service Sales, ANZ Key and Global Account ManagersNSW Service SupervisorsInternal Contract SalesService Operations Team Project & Service TeamSupply Chain TeamCustomer Engineers Senior Direct Sales, ANZApplication EngineersProduct Managers

Main Contacts Outside The Company

Customers, Facilities Managers, Customer’s contractors Partners

Specialist Knowledge

3-5 years experience in service sales Business development experience Strong commercial acumen

Practical Experience

Sales experience in service sales, consistently meeting or exceeding targetsStrong presentation and communication skills

Education/Qualification

Tertiary qualification in Business, Engineering or related field

Personal Attributes

Customer first mentality and approachAmbitious ‘hunter’ mindsetStrong relationship building skillsExcellent interpersonal and communication skills

About Us

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

High-Performance Culture Customer Focus Operational Excellence Innovation Financial Strength

VERTIV BEHAVIORS

Own it Act with urgency Foster a customer-first mindset Think big and execute Lead by example Drive continuous improvement Learn and seek out development Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com

About The Team

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.