Operational Duty Manager – Large‑Scale & Multi-Venue

• High‑impact leadership role in a large, high‑volume venue

• Rare industry balance – 5 weekends on / 4 weekends off

• Exposure to complex operations with strong development pathways

About Us

Bankstown Sports Club is one of Australia’s leading hospitality, entertainment, and gaming destinations. The Club welcomes tens of thousands of members and guests each week across food & beverage, gaming, events, and large‑scale venue operations.

About the Role

Bankstown Sports Club is seeking a high-energy and switched-on Duty Manager to join our leadership team in a large‑scale, high‑volume hospitality environment.

This is a hands‑on role where you will act as the on‑shift escalation point, overseeing the smooth operation of our venue during trade. You will lead from the floor, manage risk, control venue flow, and support multiple departments including Food & Beverage, Gaming, Events, and Car Park operations.

Reporting directly to the Senior Duty Managers, you will make real‑time operational decisions, lead large teams, and ensure service standards, safety, and compliance are met at all times.

Key Responsibilities

• On‑shift escalation point for operational and customer issues

• Day‑to‑day operational management of a large, multi‑outlet venue

• Control floor flow and staffing during peak trade

• Lead and coordinate multiple departments on shift

• Reallocate staff and resources to meet business demands

• Manage contractors, including cleaning services

• Resolve difficult customer issues professionally and confidently

• Ensure compliance with RSA, RCG, WH&S, and emergency procedures

• Lead teams through high‑volume and fast‑paced service periods

About You

To succeed in this role, you will bring:

• Proven leadership experience as Duty or Venue Manager in a high‑volume hospitality, food & beverage, or gaming environment

• Experience leading medium to large operations team

• Strong resilience and productivity under pressure

• Confidence handling escalated and challenging customer situations

• Ability to work autonomously and make sound decisions in real time

• Strong attention to detail and operational awareness

• Flexibility to work day, night, and weekend shifts

Essential requirements:

• Current RSA, RCG and ARCG

• Senior First Aid qualification (or willing to obtain)

• Gaming experience is highly desirable

Why Join Us & What’s in It for You

• 5 weeks Annual Leave plus additional Wellbeing Leave

• Generous daily meal allowance used across the venue

• Free, secure underground parking + discounted car washes

• Lead in a high‑impact role within one of Australia’s leading clubs

• Exposure to large‑scale, complex operations that grow your capability fast

• Ongoing leadership development, training, and internal career progression

• Reward & recognition programs that value performance

• Supported by an experienced, collaborative senior leadership team

If you are ready to take on a new challenge, thrive in a fast-paced environment and are dedicated to creating exceptional experiences for both employees and customers, apply now!